Senior Product Education Manager

Similarweb is the leading digital intelligence platform used by over 3800 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since!  

We are looking for an experienced Product Education Manager who will be responsible for growing and managing a high-quality, high-value Academy program. You will be a key contributor in defining the program's content, strategy and success measurements.   

Why is this role so important at Similarweb?

As a part of the Similarweb Product Education team, you will be an innovative and enthusiastic participant in building and facilitating the success of Similarweb’s high-impact learning program that empowers users, reduces barriers, and drives the discovery of product value and loyalty.  

So, what will you be doing all day?

• Work collaboratively with SMEs and other stakeholders to conceptualize, plan and design impactful and engaging eLearning curriculum that supports various workflows, learning paths, and personas
• Define and curate quality training collateral - including design layouts (visual storyboards and course scripts), course descriptions, presentations, knowledge assessments, etc.
• Measure and evaluate the impact of learning programs against KPIs, and measure ROI back to the business
• Develop communication plans and outreach strategies to promote adoption and engagement in the new Similarweb Academy
• Maintain and update training offerings to reflect product releases and industry demand
• Manage the Learning management system (LMS) to be used for customer education, training, and assessments 
• Identify new opportunities for academy expansion (i.e. monetization of training)

This is the perfect job for someone who:

• A minimum of 5 years experience in customer education and learning experience design
• Exceptional planning, organization, and communication skills
• Accustomed to working with internal stakeholders and customers 
• Ability to understand and empathize with customer needs and pain points, experiences and objectives 
• Experience with curriculum development and customer training in a SaaS environment
• Ability to perform many phases of curriculum development (research, planning, creating, organizing, managing, reporting)
• Familiar with content development tools (Articulate 360, Camtasia, video editing) and LMS administration
• Familiar with digital marketing use cases, marketing analytics tools is preferred

*All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face to face connections with fellow Similarwebbers.*

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

This position may be based in one of several locations.  If your position will be based in SimilarWeb’s New York City office or will require travel to the New York City office, your offer will be contingent upon proof of COVID-19 vaccination, as required by the New York City Commissioner of Health and Mental Hygiene.

* Please note: We’re unable to sponsor employment visas at this time.

#LI-TL #LI-Hybrid