Senior Product Manager AI

RESPONSIBILITIES:

• Define and evolve 0 to 1 AI experiences across WHOOP including proactive insights coaching surfaces and interactive experiences
• Ensure outputs are not just technically correct but clear motivating and personalized to each member
• Define how member context (physiology behaviors goals history) is translated into meaningful personalized insights
• Partner with Data Science and Performance Science to determine which signals and patterns drive the highest impact on health outcomes
• Design and iterate on AI systems (including agents tools and reasoning layers) that analyze data generate insights and deliver coaching
• Partner with AI Engineering to define system architecture including orchestration tool usage memory and fallback behaviors
• Drive a roadmap that balances foundational AI capabilities (data models memory evaluation systems) with high-impact member experiences
• Identify opportunities where new capabilities unlock step-function improvements in personalization and coaching quality.
• Turn ambiguous problems (e.g. “members don’t understand recovery” or “coaching feels generic”) into clearly defined product opportunities system designs and shipped experiences
• Define clear inputs outputs and success metrics for both systems and features
• Establish what “good” looks like across AI outputs: correctness personalization actionability tone and trust
• Build and own evaluation frameworks using qualitative and quantitative signals to drive continuous improvement

QUALIFICATIONS:

5–8+ years of product management experience with at least 1+ year working on AI/ML or LLM-powered products
Experience shipping consumer-facing AI features with a strong intuition for what makes experiences useful trustworthy and engaging
Strong understanding of LLM systems including prompt design RAG tool usage and system tradeoffs
Comfortable collaborating deeply with engineers on system design without needing to build models yourself
Proven ability to design end-to-end product experiences not just underlying systems
Strong instincts for how to translate complex data into simple actionable user experiences
Exceptional writing and communication skills with a deep understanding of how language shapes user trust motivation and behavior change
Experience designing conversational or AI-driven experiences (e.g. prompts coaching narratives UX flows)
Ability to break down ambiguous problems into structured systems workflows and product requirements
Experience thinking across platform + product layers and how shared capabilities scale across use cases
Ability to define success metrics evaluate system performance and diagnose failures
Strong judgment in balancing short-term delivery with long-term system quality and scalability
Comfortable operating in ambiguity and driving clarity in fast-moving environments
Motivated by building products that improve people’s health and lives

What We Do

At WHOOP we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device and performance optimization platform has been adopted by many of the world's greatest athletes and consumers alike.

Why Work With Us

At WHOOP we’re focused on building an inclusive and equitable team with a strong sense of belonging for everyone—increasing representation in every way as our team grows. We believe that our differences are our source of strength—so much so it’s one of our core values.


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