Senior Product Manager

Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
As a Senior Product Manager you will be working with various departments in Zoom including Sales, Engineering, Customer Support, Privacy, Security, and IT teams to support our internal teams in their support of customers.
Responsibilities

• Develop requirements documentation to enable product launches, including upgrading/redesign of tools and systems
• Collaborate with Sales, IT, Operations, Finance, Marketing and other business teams to elicit business requirements for Zoom's internal system and work with multiple technology teams (Salesforce, Zuora, Data Science and Engineering, in-house systems) to define functional requirements, process flow diagrams and actionable tasks to deliver a scalable solution to the business goals.
• Work closely with cross functional teams: Security, Legal, Privacy, Compliance, IT and Engineers to improve existing processes and system designs used for managing customer information.
• Develop and maintain internal controls to ensure coordination across various internal teams based on Zoom's privacy and compliance policies
• Establish detailed project plans and communicate status, risks and issues to both technology and business leadership
• Manage multiple concurrent projects with multiple work streams that require inputs from cross-functional stakeholders both internally and externally
• Design and document any training material or user guides for systems implementation projects.

Requirements

• 4+ years of relevant Product Management experience
• Experience with Quote to Cash, CPQ, Payments, Billing and Revenue recognition systems for SaaS Enterprise Customers
• Experience with supporting technologies such as, JIRA, Confluence, Lucidchart, SQL,Figma, Product Board, Asana
• Knowledge of Salesforce, Zuora, Netsuite, Oracle or other enterprise business systems is preferred
• Ability to solve complex problems and provide scalable Solutions
• Must be detail oriented, organized, ethical, responsible, & self-motivated

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
Colorado Salary Range or On Target Earnings:
Minimum:
$97,920.00 USD
Maximum :
$181,170.00 USD
In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom's benefits is here . Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
Explore Zoom:

• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
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• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site .

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