Senior Product Manager

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

About the Role

The Senior Product Manager for Funnel will create products that delight our customers and drive business growth. In this role you will work with the initiative leader to define the initiative strategy, and you will own the roadmap for our consumer facing marketplace. Through this collaboration, the team will deliver an experience that helps optimize our customers’ experience and bring value to the customer journey. The Senior Product Manager will build features and tests using the lean methodology, A/B testing, agile product deployment and work with engineering and UX to ensure the success of those tests. You will use your previous experience building and scaling a product from the ground up to lead the ideation, technical development, and launch of new tests, interfaces, and features for the customer journey. 

What You’ll Do

• Lead the ideation, technical development, and launch of new tests, interfaces, and features for consumer products (app and desktop) 
• Run weekly engineering and UX meetings and collaborate on UX research, design & development, and engineering prioritization and tracking  
• Build roadmaps for growth - determine and drive conversion rate and LTV through A/B testing and multi-variate testing 
• Lead and drive new features in a lean and scrum best practices. 
• Collaborate with cross functional teams to identify the biggest areas of opportunity.
• Work with the User Research team to understand customer needs and how these needs and pain-points are met
• Use usability studies, data analysis and other primary and secondary research to produce product requirements to improve productivity and product satisfaction.
• Define product requirements for minimal viable products (MVPs) and new features/enhancements.
• Define and analyze product metrics to inform decision-making and measure success.
• Collaborate with Data Analysts to define the correct metrics to measure and understand the performance of the mobile app. 

What We’re Looking For

• 5+ years of experience as a product manager working on consumer focused applications/ecommerce/marketplace websites 
• Experience with growth hacking using multivariate tests 
• Experience with platform products that build core user experiences 
• Experience with A/B testing and multi-variate testing
• Experience building and scaling a product from the ground up 
• Knowledge of key technologies and ability to converse at a technical level 
• Knowledge of scrum product development
• Knowledge of product metrics and how they interact with and impact other initiatives/business metrics
• Knowledge of app development and app store deployment process
• Ability to do qualitative user research methodologies
• Skill in formulating problem statements to create a product strategy based on domain expertise, market trends, competitive and market analysis
• Skill in scoping and releasing minimal viable products (MVPs)
• Skill in managing early user research programs and requirements gathering
• Bachelor’s degree from an accredited college or university; major in computer science, economics, or business is a plus 

Why Join the Team

With 1,000 employees and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

Data driven: Data decides, not egos

Courageous: We take risks and challenge the status quo

Innovative: We 're constantly learning, creating, and adapting

Lean: We focus on customers, using lean testing to learn how to serve them best

Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $360 annual Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons
• Monthly snack boxes delivered to your home
• Flexible paid time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Work Environment

JustAnswer US has adopted a remote-first/full-remote work environment from most US-based locations. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. With employee wellbeing as a top priority, where legally permissible, employees are required to be fully vaccinated against Covid-19 to attend these optional in-person events.

Remote From these States
California/Connecticut/Florida/Georgia/Idaho/Illinois/Indiana/Massachusetts/Michigan/New Jersey/Nevada/New Mexico/New York/North Carolina/Ohio/Oregon/Pennsylvania/South Carolina/Texas/Virginia/Vermont/Washington/Wisconsin/West Virginia

COVID-19 Safety

Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer US practices 100% virtual recruiting and onboarding processes.                              

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

#LI-REMOTE