Senior Product Manager

ngrok builds your network defined edge: bring auth, resiliency, and policy to any web service. This involves a lot of hard problems around networking (surprise, right?), reliability, and performance. We build tools for engineers in nearly every Fortune 500 company and are rapidly expanding our offerings targeted at production workloads and use cases.

If you haven't used ngrok before, sign up for a free account and try it out. If you've used us before, log into the dashboard and see what else we can do.

Our company recruits individuals with a passion for building developer first tooling and a generative organization. We look for systems thinking, thoughtfulness, and a bias for getting things done. This requires building an inclusive org that sets each individual up to be their best self. Come join us!

As a Product Manager (PM) at ngrok, you are responsible for building the next generation of products that change the way developers and teams build devices and services. PMs have ultimate responsibility for understanding our users needs and working with everyone at the company to come up with solutions to address those needs.

ngrok is looking for a Product Manager to help us build a first class product for developers and production workloads. In any situation where users are deploying hardware or software but do not control the network, ngrok can help. We are looking for a product manager who can work directly with users, map their problems to real features and products, write competent and detailed product specs, work with engineering to get them implemented, and use the new features to ensure they deliver the magic our users expect from ngrok.

• Be an expert on the ngrok product, our market, our competition, and the overall company vision. 
• Own the product vision for your area. Ensure that everything being worked on aligns with the overall product and company vision.
• Evangelize our vision constantly so all stakeholders are aligned, have context and understand where we are going and communicate our product’s value to the team.
• Represent the customer and be their champion in conversations with engineering. Build personal customer relationships and work with them to improve everything we build.
• Make tough tactical prioritization decisions for the roadmap while helping the company think long-term.
• Build trust with stakeholders by constantly communicating and maintaining an understandable, accurate roadmap.
• Author product specs based on real use cases and prioritize the requirements. Bring market observations and customer feedback into technical conversations with engineering.
• Collaborate across teams and create alignment between engineering and other stakeholders.
• Define your product’s objective and constantly measure the success criteria.  Ensure measures are visible to all stakeholders and interpret them into actionable conclusions and new hypotheses. Be willing to cut or change features that aren't working.

• At least 4 years of experience as an individual contributing Product Manager or developer.
• Experience product managing large distributed products.
• Excitement to move quickly and fail fast in a collaborative environment.
• Excellent verbal and written communication skills.
• Comfortable with the command line, other developer tools, git, and at least one scripting language.
• US-based, and thus legally authorized to work in the United States

• Engineering background
• Prior experience in a small startup
• Open source contributions and engagement

Compensation for this role depends on level, but we provide a competitive mix of salary and equity.

We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.

We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.

We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.