Senior Product Manager

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
As the Sr. Product Manager, you will work closely with Product Management team and partner with our team of talented software engineers, UX/UI designers, data engineers and solutions engineers to deliver new features and product enhancements. This is an individual contributor position in which you'll have the opportunity to take ownership and play a critical role in our company's growth. You'll own our Analytics capabilities focused on delivering a high quality product by understanding the competitive landscape, market gaps, and user needs.
The ideal candidate for this role will have a deep understanding of clinical workflow in a hospital environment and the use of analytics in order to evaluate and prove process improvement opportunities, as well as experience in product management, strategy development, and cross-functional team collaboration. Strong communication, analytical, and problem-solving skills are also essential.
What you'll be doing

• Clinical Workflow: In collaboration with our clinical and solution design teams, develop the capabilities necessary to implement clinical workflows based upon analytics
• Data Analytics: Develop a data analytics strategy derived from clinical workflow, communication and collaboration processes taking place
• Product Strategy: Develop and implement a product strategy that aligns with the overall business objectives, market trends, and customer needs
• Market Analysis: Conduct research and analysis to identify market opportunities, trends, and competitive landscape to inform product roadmap decisions
• Roadmap Planning: Define and prioritize the product roadmap, considering factors such as market needs, competitive landscape, customer feedback, and technical feasibility
• Product Development: Collaborate with cross-functional teams, including engineering, design, and operations, to ensure the successful development and launch of new products and features
• Product Marketing: Work with the marketing team to develop go-to-market plans, product positioning, messaging, and collateral to effectively communicate product value to customers
• Sales Support: Partner with sales teams to enable their success in selling the product, including developing sales training materials, delivering product demos, and supporting the sales process
• Product Performance: Monitor product performance and conduct regular analysis to identify areas for improvement, optimization, and growth
• Customer Feedback: Gather and analyze customer feedback to understand their needs, pain points, and preferences, and use this information to inform product decisions
• Competitive Analysis: Stay up-to-date on industry trends and competitive offerings, and use this information to drive product innovation and differentiation

What you bring

• Bachelor's degree in Business, Computer Science, or related field
• 7+ years of experience in a product management capacity in the software industry
• Strong knowledge in healthcare technologies, preferably with deep experience in clinical workflow & analytics in an acute care setting
• Strong collaboration and communication skills with internal and external customers
• Experience working with clinicians in acute care settings understanding workflows and how they impact patient outcomes

Perks & Benefits We Offer:

• Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
• Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities
• Mission-driven team members who love what they do and go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows to allow for better patient care
• LinkedIn Learning License for you to continue self-paced learning
• Flexible time off policy for salaried employees with no limit on the number of days off

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.