Senior Product Manager
Job Description
Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercomâs complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customersâ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.
What's the opportunity? đ¤
- Youâll manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects
- Youâll deeply know the problems that youâre tackling through research and regular interaction with customers; define and frame those problems for the team
- Youâll collaborate with your team in thinking big, to imagining future solutions that solve these problems
- Youâll scope these solutions to their smallest coherent state to ship to customers as early as you can
- Youâll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in betaâs and after full release.
- Youâll own and maintain the quality of the product areas your team are responsible for; deliver world-class software in every release.
- Youâll motivate a group of committed, smart people to do the best work of their careers
What skills do I need? đ
- 5+ years experience in product, with a proven track record of shipping impactful products.
- Experience collaborating with multiple teams and juggling several projects at once
- You have a strong track record of effectively collaborating with design and are passionate about the end user experience
- Demonstrable experience of leading a team
- You can clearly communicate product decisions and the rationale behind them. Youâre comfortable making decisions without consensus. You can help others make decisions by being persuasive. You are excellent at stakeholder management.
- You have deep experience working with both qualitative customer insights, and quantitative customer data to inform decisions. Youâve conducted user research, a/b tests and have worked closely with design researchers and analysts.
- Youâre entrepreneurial; you donât need direction; you're self driven.
- Youâre organised, not ad hoc.
- Youâre able to easily switch between thinking creatively and analytically.
Benefits đ
We are a well treated bunch, with awesome benefits! If thereâs something important to you thatâs not on this list, talk to us! :)Â
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Open vacation policy and flexible holidays so you can take time off when you need it
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- MacBooks are our standard, but weâre happy to get you whatever equipment helps you get your job done
#LiHyrid
PoliciesÂ
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Â
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Date Posted
08/20/2024
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