Senior Product Manager

Sr. Product Manager - Digital

Location: US

The NICE inContact Sr. Product Manager – Digital is responsible for the planning and execution of end-to-end solutions throughout the product lifecycle. This includes Ideation, Analysis, Planning, Development, Launch and Adaptation. This position will require a close, collaborative relationship with Engineering, Sales, Marketing and Services to ensure sales and customer satisfaction goals are met while aligning with the company’s overall strategy and goals.

Specifically, this leader in the Product Management team would be responsible for strategy and execution for Web and Mobile engagement solutions, ensuring new features are integrated throughout the CXone Suite. This position reports to the Sr. Director of Product Management for Digital Engagement.

As a Sr. Product Manager, a typical day might include the following:

• Development and maintenance of the strategy for a comprehensive solution that aligns with company and business unit goals and priorities
• Perform market and competitive research and data analysis for current and future products. May involve primary research,  secondary research, and validation through visits to customers and prospects
• Develop initiatives with strong, clear business cases
• Work with engineering, architecture, and other stakeholders from across the company to assess Initiative implications across the organization
• Develop, maintain, and communicate the roadmap for the solution
• Drive the solution development with R&D, Partners, and QA, ensuring an on-time and quality deliverable
• Maintain active product owner role under Scrum methodology
• Develop and implement a company-wide go-to-market plan, working with Program Management, Marketing, Finance, Sales, and Services to ensure a well-executed launch
• Maintain a healthy product backlog, aligned with business unit goals and priorities to constantly feed engineering
• Work with external third parties to assess partnerships and licensing opportunities.
• Serve as subject matter expert for your area of responsibility
• Possible domestic and international travel to customer and non-customer sites (25%).

To Land This Gig You'll Need:

• Bachelor’s Degree in Computer Science, Information Technology or related field or equivalent work experience required. Advanced degree in Business, Marketing, or Computer Science preferred
• 6+ years of product management/marketing experience with formal product management techniques, tools, and principals involved in planning and delivering new software products and services
• Demonstrated ability to be a self-starter, work independently with a heightened sense of urgency and make data-driven decisions
• Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
• Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience
• Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar
• Ability to read, understand, interpret, and convey technical information to both technical and executive audiences
• Ability to develop positive, healthy, honest, and authentic working relationships, where you employ active listening, and are still able to challenge and question concepts and proposals
• Ability to influence cross-functional teams without formal authority

Experience Preferred:

• Knowledge of enterprise web and mobile technologies and engagement strategies

• Experience performing primary and secondary market research
• Administration and configuration of SaaS applications
• Knowledge of Digital Contact Center business operations
• Experience with workflow automation tools
• Agile/Scrum methodology experience
• Experience with JIRA, Confluence, and Salesforce