Senior Product Manager

Who We Are:

Convoso is a provider of omnichannel contact center software which dramatically increases customers' contact and lead conversion rates.  We back the power of our advanced dialer with the human touch of a dedicated product expert. This invaluable combination delivers higher conversions with less outreach. 

We are also relaunching an advanced version of our conversational AI product to provide enhanced capabilities for our current customers and bring the technology to new markets.

Convoso is looking for people who are excited about the future to join us in the fast growing and innovative field of IVA/AI, as well as motivated team players ready to jump in as we work together to drive our company’s accelerated growth. (Just a heads up - we were selected as one of the Built In LA best places to work in 2020, 2021 and 2022!)

We are dedicated to helping each person grow into their position and throughout their career. Convoso’s new-hire and on-going training programs provide our employees with the resources and time to set them up for success. Our friendly team, located in office, hybrid and remote, is built on a culture of fostering team integrity and provides guidance to ensure every person thrives in their new role. 

Convoso currently operates in a ‘Hybrid’ environment for most roles with some opportunities for in-person business and morale events (health guidelines permitting).  For remote positions, Convoso is open to hiring candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH,TX, UT.

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

​​We are looking for an integral part of the product management team, to be directly responsible for the success of Convoso’s products including working cross-functionally across development, marketing, sales, and support bringing products to market.

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. 

As an integral part of the product management team, be directly responsible for the success of Convoso’s products including working cross-functionally across development, marketing, sales, and support bringing products to market.

What You'll Be Doing:

• Translate business requirements into user stories by providing relevant context and expected results to ensure engineering has a complete understanding of what to build.
• Manage queues for new requests, enhancements, and bug fixes balancing fixes vs features to optimize revenue growth and customer satisfaction.
• Support sales, marketing, and customer success teams by communicating product updates and conducting product enablement.
• Collect, analyze, document, and prioritize requirements based on market research and customer feedback.
• Collaborate with engineering to deliver estimated timelines for projects and releases, and communicate meaningful updates as projects move through the development process.
• Assist the overall product team in implementing methodologies, tools, and systems that provide visibility and increase efficiencies and productivity of the entire software development lifecycle (SDLC).
• Deliver regular reports to the product leadership team regarding project updates including change in scope, blockers, and time changes backed by data and key metrics.
• Build medium fidelity wire-frames and mock-ups collaborating with the UI team to visualize product updates that affect the user experience.
• Collaborate with product owners and engineering teams to adjust scope based upon technical viability and work effort.
• Drive the software development processes fulfilling product roadmap requirements while increasing release predictability and consistency.

Who You Are:

• Bachelor’s degree or equivalent practical experience.
• 3+ years of product management experience defining, building, and shipping modern B2B SaaS software solutions ideally in a startup environment.
• Strong communication skills (verbal and written) – must be able to communicate at a business and technical level with internal teams, customers, partners and executives.
• Deep understanding and experience with agile development methodologies, including scrum and kanban.
• Familiarity with project management systems such as Jira and Confluence and key product management building blocks such as personas, competitive analysis, and MVP. 
• Strong customer focus with a track record of successful customer interactions.
• Ability to build relationships and influence others without authority at all levels of the organization.
• An eye for UX design and the ability to communicate clear requirements and user needs.
• A passion for resourceful and creative problem-solving.
• Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Leadership Development Program
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash 
• Free Parking