Senior Product Manager

Why this role matters

As Vonage API Platform global communication networks and channels grow the greater the need for implementing carrier and country regulation changes and fraud management to stop bad actors using our platform.

We are looking for a Technical Product Manager to build a new portfolio of customer vetting and related fraud and compliance capabilities to enable the business to scale.

This is a pivotal role in the Product Team working transversely with our Product Managers and business owners to solve and assist in the implementation of software based Fraud and Regulations requirements.

We are looking for a technical telecom Fraud or Compliance expert wanting to expand their experience and grow into a critical role covering all areas supporting all products that have security, regulatory or compliance requirements.

What you will do

• Own the strategy of Vonage fraud prevention roadmap by working with Carrier, Security, Legal, and individual Product Managers to provide technical solutions and manage delivery
• Own and deliver the roadmap, with individual Product Managers, key regulatory changes such as Stir/Shaken, 10DLC (over channels such as voice or SMS) and backend systems such as KYC.
• Create and manage the processes to manage regulatory requests across the business with communications working coordinating with individual Product Managers with delivery
• Assist with identifying technical solutions to address regulatory or fraud requirements
• Design and monitor control systems to deal with violations of legal rules and internal policies

What you will bring

• Experience working on-the-ground delivering compliance solutions for SaaS providers or similar services
• Subject matter expertise on local telecoms regulations globally, fraud attack vectors and compliance requirements
• Technical knowledge of complex software systems, understanding of software development and processes within security and compliance realm
• Ability to work with different stakeholders across the business from software Engineers through to Finance, Security, Legal and Operations teams

What is required for application

Required

• Strong knowledge and experience in areas including telecom fraud and regulations, KYC, and Data Sovereignty, Cloud Security
• Previous experience of working with engineers to identify and implement fraud and compliance fixes and solutions
• Strong knowledge in data protection and compliance, security-oriented cloud services, fraud vector analytics, and threat detection and prevention
• Proven experience working as a business subject matter expert or in a technical capacity within fraud & regulations
• Minimum 3 years experience in a relevant sector and function
• Minimum 3 years of Product or Operational Management experience
• Understanding of databases (MySQL), SQL queries and data schemas
• In-depth knowledge of telecom industry’s compliance and regulations
• Experience in telco, cloud or finance industries preferred 

Desired

• Computer Science degree or similar technical qualification or BSc/BA in law, finance, business administration or related field
• Excellent knowledge of reporting procedures and record keeping
• Methodical and diligent with outstanding planning abilities
• An analytical mind able to “see” the complexities of procedures and regulations
• Certified compliance professional is a plus
• Experience with Agile methodologies & tools (e.g. Scrum, Kanban)
• Experience using Jira, Confluence and project management tools
• Able to work with data in formats such as CSV, XML, JSON, etc.

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

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