Senior Product Manager

Senior Product Manager

Role Overview

As part of the US Westlaw Product Management team, you are responsible to develop new legal research products and enhancements to Westlaw that improve the customer experience and generate substantial new revenue for Thomson Reuters. This position requires someone who is passionate about understanding our customers, can bring creative and bold new ideas to life, can lead small teams of highly motivated professionals, and will deliver superior results consistently. You'll work closely with design and engineering to solve customer problems you'd tackle during the end-to-end product life cycle. This role will be responsible both for developing a strategy to grow existing products, and for leading new product development efforts. Through your leadership, you'll leverage your technical expertise to identify setbacks and roadblocks within a project, generate solutions for resolving them quickly, and identify product errors and gaps.

About the Role

As a Senior Manager, Product Management you will:

• Serve as Product Management team lead on cross-functional product development teams to deliver new features and enhancements, focusing on new capabilities leveraging generative artificial intelligence, large language models, machine learning, natural language processing and related emerging technologies.
• Provide expert guidance on strategy, design, business requirements, feature and functionality tradeoffs and release schedule for US Westlaw products or related offerings.
• Direct and influence cross-functional teams in order to ensure dependencies for proposition, product or service delivery are met.
• Work closely with other teams to gather and prioritize customer feedback to drive innovation and increase client adoption and retention.
• Support commercial facing teams in customer engagement and retention activities
• Develop and execute plans to sunset obsolete products and services
• Ensure that business requirements, product designs, and team performance are consistently excellent by partnering closely with technology, R&D and UX teams. This includes serving as the customer voice for these teams and prioritizing the product backlog items based on customer and business value.
• Create and deliver compelling presentations that support product launch and ongoing sales efforts by effectively communicating the customer and business benefits of new features to senior management, customers, field staff, and other stakeholders.
• Manage quality assurance testing for products and enhancements.
• Monitor and report on performance of new products and enhancements through usage and revenue tracking.
• Provide oversight of existing products by answering questions, investigating problems, and working with technology and other internal teams to resolve problems.

About You

In order to be successful in achieving these goals, you will be:

• Curious & Innovative, starting with an obsession for our customers' problems and needs and then working closely with customers, partners, and other Thomson Reuters colleagues to solve them in unique ways
• Agile with a strong sense of urgency and a desire to work in a fast-paced dynamic environment to deliver solutions against strict timelines, unafraid of failure
• An effective communicator who projects confidence and communicates concisely and clearly to management, peers, customers and partners

Preferred Qualifications

• Advanced legal degree (JD, LLM or MLS)
• 8+ years of experience in legal product development, legal product management or legal practice with additional product development or project management experience
• Substantial knowledge of the legal industry and needs of practicing attorneys
• Ability to execute on business objectives and new product strategies
• Ability to facilitate decision-making and build consensus, lead meetings, and provide regular updates to all parts of the organization
• Ability to think critically and find creative solutions to problems
• Confidence when leading expert and passionate professionals in a fast-paced team environment
• Strong negotiating skills, including the ability to engage other stakeholders not under direct management to pursue a new course of action
• Strong project management skills, including project planning and ability to drive cross-functional, cross-department teams to accomplish established objectives within tight deadlines
• Excellent written and verbal communication skills and the ability to effectively summarize complex issues, particularly in a group setting
• Strong technical aptitude with ability and desire to learn new technologies, including generative AI and related capabilities
• Experience with Agile development methodologies
• Superior time-management and ability to effectively prioritize multiple projects simultaneously in a quickly changing environment
• Knowledge of general web and research technologies and core usability/interface design principles
• Demonstrated experience with both planning and implementing complex technical projects
• Extensive experience using Westlaw and other online research tools
• Proven analytical skills, attention to detail, and accuracy

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following states (CA, CO, CT, NV, WA) and/or remote. The base compensation range for the role in any of those locations is $114,100 - $211,900. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.