Senior Product Manager

Ready to be a Titan?
ServiceTitan has ambitions to become the "Operating System of the Trades". We spend every day trying to deliver the best experience possible to the hard working professionals of the Trades (HVAC, Plumbing, Electrical, etc.). We are looking for a Product leader with the 10x impact mindset and a track record of driving new products from concept to successful launch, market adoption, and customer outcome realization. This Product Manager will be responsible for delivering a customer journey management system product with the core focus on streamlining every stage of the customer experience, automating best practices, and driving customer value realization. This is a critical role within ServiceTitan with the opportunity to make a significant impact on company business objectives and customer outcomes.
As a Senior Product Manager - Customer Journey:
What you'll do:

• Develop and own the product vision, strategy and roadmap for the Customer Journey product
• Engage closely with our customers and prospects to understand their current processes and needs, translating those into product capabilities and requirements
• Define the measurable impact customer journey solutions will have on our customers
• Present your analysis and recommendations to executive leadership and receive their buy-in
• Collaborate with a global, cross-functional team of developers, designers, UX researchers, sales engineers, and other team members to deliver impactful customer experiences and outcomes
• Define and drive the success and adoption of your products by working closely with product marketing managers in creating internal and external launch plans
• Have a GM mindset, and proactively monitor and manage business performance and customer outcomes (ex. new logo signups, churn, NPS/sentiment, usage, qualitative feedback, etc.)
• Plan future improvements based on the above data points.
• Be responsible for the product's life cycle from concept to launch through value realization

What you'll bring:

• 7+ years experience as a product manager, SaaS products strongly preferred
• Delivered products from concept to launch
• Develop a strong vision, strategy and roadmap for our customer journey product
• An influential leader who can rally a cross-functional team and receive their buy-in
• Expert presentation and executive management skills
• Strong organizational, written and oral communication skills
• Drive decision making based on qualitative and quantitative feedback
• Proven ability to deliver on commitments and timelines
• Ability to thrive in a dynamic and globally distributed environment
• Experience with agile development methodologies like Scrum
• 4-year degree from a top university

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $113,000 - $162,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.