Senior Product Manager

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary
Comcast's X1 product experience changed the way people think about television. Do you want to shape how people will watch TV next? Can you create and drive the agenda for how leading-edge technology is applied to deliver innovation in the entertainment and digital media services? Do you like big challenges and enjoy collaborating with top-notch engineers to build and deliver big and bold ideas? Stop watching from your couch and grab a seat at the table to shape the future of entertainment.

POSITION OVERVIEW
We are looking to add a Senior Product Manager to provide leadership in the evolution of how we acquire, process, and deliver content to our customers and our partners. The Product Manager, Video Infrastructure will work with our Philadelphia and Denver-based Product and Engineering teams to ensure that we are providing high-quality, high-performance pathways for our partners' content to get to our customers efficiently.

Job Description

What is the Comcast Video Infrastructure Platform?

The Comcast video infrastructure platform is a series of workflows and supporting technologies that bring in content from a variety of sources, both real-time and file-based, and make it available to end users across the globe - enabling a full breadth of media entertainment product offerings for consumers in the home and on the go.

The video infrastructure platform includes all of the underlying technology used to acquire, encode, transport, secure, monetize and play video content on consumer devices ranging from TV-connected set top boxes to laptops, tablets and smartphones. This content may be real-time, on demand or time-shifted (DVR & restart live TV).

In addition to serving Comcast Xfinity subscribers, we syndicate the platform to several other multichannel video programming distributors (MVPDs) in North America and Europe, with aspirations to expand into South America, Asia and beyond.

Who does the Product Manager work with?

As the Senior Product Manager, Video Infrastructure, you will be working with the best and the brightest product and technology minds at Comcast that are redefining how entertainment services are experienced inside and outside the home through its multi-Emmy award winning X1 platform. You will serve as a champion for customers (end user and/or business customers) and bridge the gap between business and technical to deliver products that customers love. You will work closely with our engineers to guide products from conception to launch. You will also work with members of the Video Infrastructure Product team as well as product teams in sister organizations such as X1 and Advanced Applications to drive end-to-end product requirements and support delivery of products and services. You will collaborate with our innovators in taking raw ideas and turning them into successful products/service offerings.

What are some interesting problems you'll be working on?

As television viewers continue to move away from time- and location-bound entertainment, Comcast's video platform delivers premium content to customers on their terms - in and out of the home, on big-screen TVs and mobile devices. You will help lead the evolution of this platform - driving innovations around monetization and quality of experience on IP platforms while thoughtfully sunsetting legacy QAM delivery lanes. This will be a challenging and interesting experience for several reasons.

First, in typical Comcast fashion, the company continues to reinvest in core systems. Comcast is executing an unprecedented cable system migration to an all-IP delivery and playout environment. Second, the scale of active engineering at Comcast is driving innovation. Solution discoveries continue to be made across the video system at large. Improvements are driving efficiencies to the system, efficiencies to the bottom line, and new & better user experiences for our customers. Third, Comcast and its syndication partners continue to pursue the best content rights and an ever-expanding entertainment product portfolio. As new products are introduced, Comcast will have further opportunities to advance the video system with additional kinds of content to meet and exceed sophisticated consumers (and content provider) interests.

Where can you make an impact?

You'll join a team that is rapidly changing the landscape of TV and redefining the industry through its video delivery infrastructure that will power the next generation of television. In your role, you will have opportunities to redefine how TV content is enjoyed inside and outside the home on devices of consumers' choice. Major entertainment and sporting events such as the Olympics provide you opportunities to innovate and offer new content experiences to customers.

RESPONSIBILITIES :

Take what we have and make it better :

• Innovate and drive the video infrastructure product strategy
• Identify and embrace market- and invention-opportunities
• Translate the strategy into a product roadmap that can be developed/executed
• Define use cases and requirements for new products and features

Like people, and be good at working with them :

• Collaborate with business partners and customers to understand their needs and challenges
• Collaborate with other product management teams to leverage best practices
• Collaborate with development engineers to identify practical solutions to product needs
• Collaborate with program managers to align work with other teams to ensure delivery

Be smart :

• Work with Research to conduct customer, market, and competitive intelligence
• Spend time with customers to understand what they need and why
• Utilize data-driven decision-making to regularly assess performance of products/services and identify areas of opportunity for changes
• Balance your focus between 0-12-month deliverables (80%) and 2-5-year deliverables (20%)
• Build models to evaluate business cases and drive capacity planning

Tell others what you are doing :

• Define, track and improve key product metrics for usage and content consumption
• Communicate with executives & stakeholders on product usage & performance, and gather feedback

Have passion for television :

• Participate in multiple industry events throughout the year

REQUIREMENTS

• Experience with video infrastructure in an IP environment; QAM exposure a plus.
• Experience as a product owner defining vision and strategy for B2B and/or B2C products.

Additional experience in some or all of the following is a plus, but not required:

• Content acquisition systems (real-time streaming or file-based)
• Content encoding solutions (hardware or software)
• Content transcoding solutions (hardware or software)
• Content packaging systems (hardware or software)
• Content origin servers & CDNs
• Advanced media formats and codecs such as MPEG-DASH, DASH-BMFF, HEVC, and UHD
• Third party device integration including closed set-tops and televisions as well as mobile and desktop models

Experience managing products

• Strong background in full-lifecycle product management - from requirements to development, trials, and deployment
• Ability to negotiate and prioritize requests from multiple stakeholders to maximize the impact and value
• Ability to communicate a vision and drive interest / adoption among multiple stakeholders
• Ability to organize multiple internal technical teams, as well as vendors for outsourced activities
• Strong analytical & planning skills; know when perfect is the enemy of good
• Good collaboration and interpersonal skills, ability to build and maintain relationships

• Ability to make decisions quickly and independently; good shipped, is better than perfect on paper
• Strong communication and interpersonal skills; capable of interacting with customers, stakeholders and Senior Leadership on complex topics
• Ability to travel as needed; typically 10-20%
• Conference speaking experience a plus

Education: BS or MS in Computer Science, Software Engineering, or a related field; or equivalent experience

Core Responsibilities

• Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.
• Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes.
• Teams with product development to deliver high quality products on time.
• Participates in the strategic planning for enhancements to product content, pricing, packaging and features. Participate in defining product business and functional requirements.
• Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks.
• Drafts and manages requirements and other supporting business documentation (such as use cases, possibly M&Ps (methods and procedures), executive summaries etc.).
• Leads concepts defining an end-to-end customer experience and expected full lifecycle costs.
• Contributes to the product vision across team and the organization.
• Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).
• Manage change requests. Validates downstream deliverables and final offering (business acceptance testing).
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Compensation
Pay Range: $126,839.08-190,259

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience
10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.