Senior Product Manager

Senior Product Manager

Location: Salt Lake City, UT

As the central point of contact for all CXone Agent related topics, you will need to have a sound technical knowledge , great leadership, and mentoring skills, and bring experience to the workstream that enables the teams to achieve its goals. You will work closely with all other workstreams to enable their participation and ensure deliverables are met within deadlines, including assisting with the escalations and commitments from leadership.

Working with other managers, you will demonstrate a thorough understanding of the strategies, processes, and systems, in order to take a hands-on approach to ensuring product development goals are achieved. - Plan and manage the rollout process for new CXone Agent products or product changes

Responsibilities

• Develop and implement product strategies consistent with company vision.
• Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features and end products.
• Work with senior management to create product plans and roadmaps.
• Lead product managers and coordinate cross-functional teams.
• Produce and review product requirements documents (PRD)
• Ensure products and releases are launched correctly and on schedule.
• Make creative recommendations to expand product base and vision.
• Suggest ways to track product use and impact on end users.

Requirements and skills

• Proven experience as a Product Manager or similar role
• Experience in product lifecycle management
• Background in software development and program management is preferred.
• Familiarity with Agile framework
• Organizational and leadership abilities
• Excellent communication skills
• Problem-solving aptitude
• Creative thinking skills
• BSc/BA in Computer Science, Engineering, or related field