Senior Product Manager

We’re looking for a Senior Product Manager to drive the definition and development of automation and workflow optimization features within Swoop's roadside assistance platform. Your job will be to work with engineering, operations, sales, and design to develop features that enable the efficient delivery of exceptional service to millions of stranded motorists per year. You’ll have a tremendous impact on the product and be able to see your work get to market quickly. We’re looking for a passionate, strategic thinker who can understand the big picture, but also cares about the details.
Responsibilities:

• Manage product definition and development of capabilities that enable the automation and optimization of critical workflows in the Roadside Assistance process
• Partner with multiple stakeholders, including operations, data science, client services, and engineering to understand the needs of our customers and operations specialists
• Ask “why” incessantly in order to identify root problems and opportunities that can be solved with platform innovation
• Intimately understand the needs and challenges of engineering, factoring technical efficiency and scalability into product requirements
• Drive multiple releases per week from conception to completion with a cross-functional team of designers, developers, QA, and data scientists
• Own and measure core success metrics of the product and the business
• Continuously prioritize and manage the backlog and upcoming sprints
• Communicate regularly with key internal and external constituents

Skills and Experience:

• 5+ years full-time product management experience
• Have shipped something that people use regularly
• Strong UX and workflow design skills
• User-centric product philosophy and methodology
• Can develop deep empathy for a variety of customer types
• Analytical ability to unpack complex problems, synthesize data, and identify root issues
• Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities
• Excellent communication and collaboration skills
• Fluent in agile development methodologies and tools (e.g JIRA)

• United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VA
• #LI-REMOTE