Senior Product Manager, Account Management - US

Five billion people in the world do not have access to safe and affordable surgery. Proximie has the mission to save lives by democratizing healthcare through digital transformation. Proximie is a rapidly-growing healthcare SaaS platform that is powered by AR and can virtually transport a surgeon into any operating room in the world to remotely view, assist, mentor, or train not only other surgeons but also all healthcare staff and medical interns.

Founded in 2016 by Dr. Nadine Hachach-Haram, an NHS surgeon, Proximie is headquartered in London, has offices in Boston and Lebanon and is deployed in over 40 countries around the world today. Helping scale surgical expertise from world-renowned hospital theatres to conflict zones, we save lives by sharing the world's best clinical practice. We give every single clinician real-time insights as well as a continued learning experience through our library, so they can provide optimal patient care to every patient, every time.

Check out Nadine's Origins Story here:

https://www.proximie.com/about-us/

CNN Report:

https://www.cnn.com/videos/tv/2021/06/08/proximie-augmented-reality-surgery-spc-intl.cnn

TED Talk: https://www.ted.com/talks/nadine_hachach_haram_how_augmented_reality_could_change_the_future_of_surgery?language=en

The Role

Proximie is looking to scale its successful digital surgery platform and is seeking a product manager to lead account management and onboarding. The product manager for this role will work towards modernizing and modularizing our SaaS application to support the needs of our customers and partners. This individual will be responsible for customers' first experience with Proximie and the administrative tools necessary to meet their needs.

Product Managers at Proximie help to deliver a world-class SaaS digital experience that delights our customers and positively impacts the surgical landscape, empowering surgical communities worldwide. You will be responsible for refining and enhancing existing product features in addition to collaborating with design and engineering teams to transform new ideas into products from the definition of product strategy through to execution.

Requirements

• Define the product strategy based on a clear understanding of the customer, internal and external stakeholders within content management and monetization.
• Map the user journey to identify key user flows to serve as key input to product strategy and roadmap.
• Design and lead products through development lifecycle, collaborating and influencing across clinical, product management, user experience, software engineering, compliance, regulatory and executive leadership.
• Work with Commercial, gather KPIs, and look at ways we can increase product value.
• Perform both product owner and strategic project management duties, managing the schedule to ensure timely releases in-tune with our customers and the broader market.

Qualifications

• BA/BS in Computer Science, Engineering, Design, Mathematics or relevant educational experience
• 5+ years relevant working experience in tech, MedTech, or med device
• Track record of delivering exceptional, user-focused products to market, especially launching products in new verticals from 0 to 1

• Good communicator with strong negotiation skills
• Deployment of SaaS solutions within a commercial environment

Preferred Qualifications

• Content monetization and developing creator and follower experience and social channel.
• Knowledge of video processing technologies, media platforms, content creation

• Start-up and/or healthcare experience
• MS in Computer Science, Engineering, Design, Mathematics or related field
• Experience with Health IT, Digital Health and/or surgical domain

Benefits

• Opportunity to create and witness the impact of product first-hand in the operating theater, in the moments that matter.
• 25 days paid holiday allowance plus public holidays.
• Bi-annual bonus programme - based on individual contribution and company performance.
• Private Medical Insurance.
• Flexible working hours - we trust our people to manage their time and to focus on wider results.

• Flat organizational structure where every opinion matters, ideas are cultivated, and innovation is encouraged.
• Proximie is a truly global company with teams across the UK, Europe, United States, Middle East, and Australia.

Proximie is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under UK law.