Senior Product Manager - AIOps

What we do: AI Service Management (AISM)
There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the
hospitality industry and so on; but have you wondered who is disrupting support and operations? Aisera helps make
businesses and customers successful by offering consumer-like user experience for support and operations. We have
built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With Aisera,
organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and
actions.

The Team
We are a passionate team of 200+ based in the Bay Area. Aisera’s seasoned founding team has led companies through
several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their
work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high
degree of empathy for our customers and each other.

What You'll Do:

● Write product specifications for engineering and data science teams
● Collect feedback from customers and prospects to create a unified product backlog
● Analyze the IT Operations, Cloud Operations, Service Operations market to help clarify our competitive position
● Be the CEO for your product area - end-to-end responsibility from idea to production
● Establish shared vision across the company by building consensus on priorities leading to product execution
● Deliver Product roadmaps for your area of responsibility
● Enable Customer Success teams in go-lives and continuous improvement
● Work with Marketing on GTM product assets
● Support Sales & Pre-sales in sales cycles and closing deals

What You'll Need:

● 5+ years of Product Management experience
● Experience developing/launching products/technologies within one or more of the following: AI, Cloud, SaaS,
RPA, Enterprise Applications, Internal Help Desk, Customer Support
● Experience with monitoring, observability or APM products preferred
● Experience driving product vision, go-to-market strategy, and design discussions.
● Experience creating strategic product roadmaps, working with cross-functional teams.

● Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, Sales, Customer
Support, Sales, Pre-Sales and Marketing.
● Bachelor’s or Master's Degree in Computer Science
● MBA preferred but not a prerequisite
● Startup experience
● Enterprise SaaS PM experience
● Domain expertise in IT, HR or Customer Support

Benefits of Aisera
Fun place to work
Demanding job
Great team
Great opportunity

Aisera Benefits
Medical, dental, and vision benefits
Holidays and flexible PTO
Paid family leave
401(k) plan
Stock Options
Employment Assistance Program