Senior Product Manager - Community Management

As Senior Product Manager, you will lead a team of product managers to drive user experience and business success for our member community . When members share a Zipcar, they share a responsibility to the community. You will use a strong understanding of consumer psychology and your product management leadership skills to develop innovative ways to ensure that our members find their vehicle in perfect condition at the start of their trip and return it on time, clean, fueled up, and damage-free . You'll develop ways to prevent and recover from issues that impact members when using a Zipcar . You wi ll provide both strategic and tactical leadership throughout the product development lifecycle, starting with user research, discovery, and product strategy definition , all the way through iterative testing and launching brand new features . You'll partner with a stellar group of designers, developers, and marketers , as well as support and operations teams to deliver an excellent experience for all Zipcar members.
What you'll do :

• Help deliver a reliable experience for every member trip by improving member adherence with our community rules (return on time, keep the vehicle clean, refuel the vehicle when low)
• Define the roadmap for reinforcing and encouraging positive member behavior, such as education, incentives, or recognition
• Influence policies and processes for discouraging negative member behavior
• Define the mobile user flows for the on-trip "drive" experience, such as reservation start "check in", reservation end "check out", issue reporting, and trip extensions

• Develop a process and tools for member viability reviews and evaluation criteria
• Manage our overall toolset for member support and a roadmap for improving issue prevention and resolution
• Collaborate with engineering leaders to establish a prioritized backlog of features
• Engage with internal stakeholders and partners to evangelize, refine, and deliver our roadmap
• Measure and optimize to success metrics, with frequent communication at the executive team level

What drives success for this role :

• 5-10 years in a product management role
• Experience directly managing a team of PMs
• Track record of success with mobile and consumer (B2C) product features

• Demonstrated ability to influence, partner, and drive change with all levels of an organization, including senior leaders
• Experience partnering with user experience design and research teams to create high performing interfaces that drive customer engagement and satisfaction
• Expertise creating business cases and using analytics to measure financial impact and customer success
• Comfort operating in an agile software development environment

What tops off the tank :

• Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits through our parent company, Avis Budget Group
• Generous paid time off, including holidays, vacation, personal, sick, volunteer and Parental Leave options
• Tax-free benefit for public transportation or parking expenses
• Bicycle Reimbursement program
• 401(k) Retirement Plan with company matched contributions
• Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars
• Community involvement opportunities

The extra mile:
We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer - M/F/D/V.
What tops off the tank:
Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits through our parent company, Avis Budget Group
Generous paid time off, including holidays, vacation, personal, sick, volunteer and Parental Leave options
Tax-free benefit for public transportation or parking expenses
Bicycle Reimbursement program
401(k) Retirement Plan with company matched contributions
Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars
Community involvement opportunities
Who are we?
Glad you asked! Zipcar is the world's leading car-sharing network,foundin urban areas and university campuses inmore than500 cities and towns.Our team is smart, creative and fun, and we're driven by a mission - to enable simple and responsible urban living.
The extra mile:
We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer - M/F/D/V. Who are we?Glad you asked! Zipcar is the world's leading car-sharing network,foundin urban areas and university campuses inmore than500 cities and towns.Our team is smart, creative and fun, and we're driven by a mission - to enable simple and responsible urban living.
Boston
Massachusetts
United States of America