Senior Product Manager (Developer Program and Marketplace) (Canada)

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. 

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

Position Summary:

PointClickCare is looking for an outstanding Senior Product Manager - Developer Program and Marketplace. In this role, you contribute to the vision and strategy of the Marketplace products and our Developer Program, leveraged by vendors and 3rd party developers to build solutions for our joint PointClickCare customers.

You define and own roadmaps, and drive execution and delivery of compelling value to users and customers, ensuring overall success across the entire product portfolio. You represent the needs of our users, partners and customers, internally and externally, as needed. To succeed in this role, you draw upon your extensive product management and API experience.

You have a track record of building sophisticated products and solving customer problems, from discovery, to implementation, to delivery. You bring a collaborative approach to this leadership role to ensure successful outcomes for our customers and partners, while optimizing time to value. You approach your work with natural curiosity and use your growth mindset to maximize ROI for your products.

Key Responsibilities:

•Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.

•Understand company strategy and contribute to strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share.

•Prioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.

•Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.

•Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.

•Understand the broader product portfolio and how solutions work together to create value for customers.

•Participate in industry events, and lead customer and partner facing engagements as a product expert.

•Understand competitive landscape.

•Inspire, energize, and motivate cross-functional teams.

Qualifications and Experience: 

•Bachelor’s Degree in business, engineering, computer science, or technical field of study in software.

•5+ years of Software Product Management experience

•Experience with products focused on Marketplaces, Developer Programs or Developer Tools (utilizing technologies such as RESTful API’s, SDKs, webhooks, OAuth 2.0, OpenID Connect)

•Experience working in healthcare technology is a plus

•Proven track record of managing products, innovation, and a general curiosity and drive for building great products.

•Strong written and oral communication skills with internal and external stakeholders

•Solid understanding of Agile practices is required and familiarity with Design Thinking is a plus.

•Experience managing SaaS products

#LI-MG1

#LI-Remote

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.