Senior Product Manager, Device Experiences

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Within our TPX (Technology, Product, Xperience) organization, Comcast's Connected Living team is seeking to bring the future to our customers with a radically simple yet powerful connectivity experience. This means making it incredibly easy to have outstanding speed and coverage throughout your home; delivering magical smart home solutions that just work; and being the industry leader to keep your home private, safe, and secure. Broadband has become Comcast's hero product, and we are developing the complete connected home experience that makes our broadband so unique.

We are passionate about teamwork, growing the skills of our talent, and building awesome experiences for customers. We pursue people from different backgrounds and experiences. If this position interests you, we are interested in you. Please apply.

Job Description

The Connected Living team is working hard to evolve and enhance the services and devices that customers can add to their Internet service to stay connected and protected. You, as the Senior Product Manager, Device Experience, will deliver the self-install & management experiences that enable amazing connectivity throughout the entire home. You will collaborate closely with our Technology, Experience Design, and Customer Experience teams to make it insanely easy to get started with new Xfinity devices and to give them an extraordinary first impression of our products. You will also ensure our app can support new Xfinity connectivity devices an allow our customer to easily manage them using intuitive interfaces. You will be responsible for:

• Defining product requirements to launch new and optimizing existing onboarding flows for devices from pre-activation, installation, activation, and customization
• Adapting our onboarding flows for launch to our syndication partners and Sky
• Define product requirement for the app to support new Xfinity connectivity devices (i.e. gateways, extenders, etc.) and their associated features & settings.
• Collaborating with our business stakeholder partners to craft pre-activation experiences that set clear expectations around customer eligibility and readiness for self-installation
• Prioritizing feature development and bug fixes based on perceived customer value, metrics, and release planning constraints; serving as the product owner within the scrum team, own the product backlog, and write user stories and acceptance criteria
• Designing and conducting experiments and beta trials to learn about what moves the needle on key metrics and customer outcomes
• Monitoring and analyzing device-specific quality & feature KPIs, including success/error rates and customer satisfaction; identifying the insights to drive short-term and long-term improvements

Preferred Qualifications

Below is our list of preferred qualifications. We know that people with different skills and experiences can also be successful in this role. For that reason, it is not necessary that you possess all these traits. If you are missing a few, please apply anyway.

A product pro. You know how to identify customer needs, pinpoint problems to solve, and translate them to experience requirements that become user stories in a prioritized product backlog. You can work cross-functionally with your design and engineering partners, providing clear direction on the "what" and "why" but giving them a strong voice to define the "how".

Action- and execution-oriented. You aren't afraid to ask questions in a room with many people to get to the information you need. You can negotiate an array of constraints, guidelines, and business rules as you define your experience requirementsall without sacrificing what's right for the customers. You know how to roll with the punches, find the path forward as the landscape changes, clearly communicate, and bring all impacted partners along with you.

A relationship builder. You know that relationships drive your ability to succeed. You understand the value of listening first, then talking; of giving consistently and receiving occasionally. You've seen how strong cross-team collaboration and partnership yields the best outcomes.

A customer-centric, data-driven strategist. You keep the customer at the center of what you do. You take time to understand the customer and market by digging into the data, user research, and actually talking to living, breathing customers. You synthesize this info to define core customer needs, problems to solve, and solutions to build. As you launch new features, you consider how to measure their impact and success and use that data to inform what you build next.

Bachelor's Degree or equivalent business experience.

Experience. 3-6 years of experience in Product Management who is comfortable with networking technologies and how they work; a blend of design and/or engineering experience is also a plus. We would also love to hear your explanation as to why your unique experience would make the team more successful; if you don't quite fit the mold, apply anyway.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Compensation

This job can be performed in New York City with a Pay Range of $140,392 USD -$210,587 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.