Senior Product Manager - FinCrime (KYC)

About the role:

We are changing the way people send money. We’re building digital services that allow people to send and receive money easily. Most of our customers are hard-working migrants in Africa Asia and Latin America. We’re always seeking to better serve our customers and find ways to improve our product – this role is to help us deliver important new features and innovation in a highly efficient and fast-paced way.

We hire bright people who can work autonomously and make the right decisions. We are looking for an ambitious results-driven and industry-experienced Senior Product Manager to help drive the business forward. If you are a perceptive leader enthusiastic problem-solver and strong communicator we look forward to meeting you!

To support Zepz growth strategy and drive maximum impact we are looking for support to drive forward key FinCrime product management strategy and deliveries in the KYC domain (know your customer). This will involve applying a cohesive approach to solve different groups of customer needs and ensure a compliant set-up and best-in-class customer experience across the platform in a scalable and streamlined manner.

To fill this role we are looking for a professional that’s comfortable driving change in a dynamic environment across various levels of senior stakeholders. The ideal candidate is an individual with previous experience in delivering complex digital initiatives that span multiple departments. You will be comfortable owning the full digital product life cycle and have a natural drive to deliver exceptional end-to-end experiences. The successful applicant will likely also have previous experience in integrating API product capabilities and demonstrate a breadth of industry knowledge in the space of financial services and financial crime.

What you will own:

As a member of our team reporting to the Product Director - FinCrime you will:

• Build and manage stakeholder relationships to gather needs across 50 countries.

• Shape the strategy for the KYC domain across both ZEPZ remittance brands.

• Manage vendor relationships and integrations for customer verification workflow management and more.

• Scope plan and deliver global feature rollouts in the KYC domain.

• Develop a clear and coherent product strategy within your area that aligns with the company's vision.

• Maintain a strong focus on delivering business and user value.

• Play a crucial role in supporting the growth and scalability of the business.

• Take ownership and drive the metrics within your area helping define success and the path to achieve it.

• Collaborate closely with stakeholders throughout the organization to deeply understand problems identify opportunities and explore potential solutions.

• Effectively manage stakeholders knowing when to listen and when to deliver challenging messages.

• Continuously strive to gain a deep understanding of our customers through research and data analysis.

What you bring to the table:

• You’ll be an experienced Product Manager in the digital space

• Have strong knowledge in the Finance/FinTech  and FinCrime space

• You are a creative thinker problem-solver strong communicator across various levels of stakeholders you are driven and are thriving when taking full ownership for your product area

• You are hands-on enjoy working in a dynamic environment and are a natural self-starter

• You build strong relationships with your development team work to good agile practices and collaborate effectively with product design.

• You’re a natural leader. You lead initiatives from ideas to delivery. You help the team deliver with an MVP mindset but still build towards and share longer term visions.

• You have a good understanding of relevant technology how it applies to our business. You use this information when making trade-off and priority decisions.

• You have strong experience managing multiple priorities in a fast-moving environment.

• You have a proven track record of being a great communicator working with different stakeholders from across the business.

• You are not afraid of taking on ambiguous initiatives and turning them into a set of clear goals and tangible outcomes

• You are knowledgeable about Agile / Lean software delivery methodologies and practices

• You have experience in gathering functional and nonfunctional requirements writing user stories and mapping out processes

• You are a team player with the commercial mindset to drive tech work for highest business impact

• Good technical and business understanding based on previous experience in financial services/compliance

• A strong understanding of current regulations and best practices in compliance

• Manage the integration work with technology partners (workflows APIs error scenarios and management) from ideation to delivery on production and beyond

• Work against tight regulatory deadlines