Senior Product Manager (Head of Product)

Responsibilities:

• Accountable for strategy, roadmap, and execution across user-facing Delivery Platform product suite made up of:
  • Consumer and Merchant Products: We build products to create a frictionless, efficient, and delightful end-to-end delivery experience for our users - merchants and their customers. We design each robot interaction - loading the robot, tracking the delivery, unlocking the robot, etc. around user pain points and moments of delight.
  • Logistics Products: Delivery is an expensive problem. We partner with other Coco teams (e.g., Merchant Operations, Consumer Experience, Field Operations, TeleOperations, and Autonomy), acting as a thought partner to tackle some of Coco’s most pressing efficiency and profitability initiatives.
• Develop clear vision and strategy for Delivery Platform, aligned with Coco’s overall goals and objectives
• Develop, prioritize, socialize, and manage team to Delivery Platform roadmap, organized in 2-week sprints
• Identify and prioritize product features, enhancements, and new initiatives based on customer feedback, operational needs, and Coco goals
• Collaborate closely with cross-functional teams, including hardware, design, operations, and marketing, to deliver high-quality products on time
• Define product requirements, user stories, timelines, and success criteria, ensuring a clear and comprehensive understanding for all stakeholders
• Work closely with software engineers to translate product requirements into technical specifications and ensure effective implementation
• Conduct user testing, gather feedback, and iterate on product features to optimize user experience and drive customer satisfaction
• Monitor product performance, track key metrics, and utilize data-driven insights to identify areas for improvement and inform decision-making
• Act as the primary point of contact for internal and external stakeholders regarding the Delivery Platform products
• Foster a collaborative, efficient, and motivating work environment, focused on rapid learning, sticking to timelines, and ruthless prioritization 

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field. A master's degree is a plus.
• Proven experience as a Product Manager or similar role, preferably in hardware, logistics, food delivery, autonomous vehicles, or relevant related fields 
• Strong technical background, preferably with previous experience as a software engineer
• Excellent understanding of product development methodologies and best practices
• Ability to translate complex technical concepts into clear and concise requirements
• Demonstrated success in delivering high-quality products quickly with low budget 
• Strong analytical and problem-solving skills, with a data-driven mindset
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
• Proactive and self-driven, with the ability to prioritize and manage many projects simultaneously

Note: This is an in-office role. Coco is an office-first, highly collaborative and cross-functional company. We are looking for someone who is excited about the energy, collaboration, and culture-building opportunities of an in-office work environment.