Senior Product Manager - Marketing Cloud

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.

As a Rocket Companies®' team member, you're empowered to make an impact, employ your entrepreneurial spirit, and build a career customized by you because - At Rocket, You Can.

Our company is at an exciting inflection point - we're on the path to build out and scale an entire platform across multiple businesses, thereby, creating certainty in life's complex moments for our clients. Our team members are change agents who combine strategic decision-making with strong execution in an environment of constantly changing markets and consumer demands.

We are tackling the biggest problems at scale that need solving from innovators like yourself - those seeking to challenge the status quo, dive deeply into technology, solve client issues and leverage our tech platform to deliver distinct, innovative solutions. Not only will you become part of the team reshaping the fintech industry, you will also have opportunities to contribute to our mission, which transcends far beyond the bottom line and into the communities in which we live and work. Are you interested in building consistent, scalable, and design-focused user experiences? Join this team and contribute to our world-class Design System. We welcome specialists and generalists from many different disciplines.

The primary location of this role is in Detroit, Michigan. By applying to this position, you'll have an opportunity to share your preferred working location. Relocation assistance to Detroit, Michigan may be available.

Minimum Qualifications

• 5 years of experience or equivalent expertise analyzing, designing and improving user experience to drive business outcomes
• Undergraduate degree or equivalent competency in information technology, business management, marketing or a related field
• Demonstrated expertise defining a product vision and roadmap
• Demonstrated expertise influencing, negotiating with and gaining buy-in from stakeholders
• Demonstrated expertise understanding the needs of, and advocating on behalf of, existing and prospective users
• Demonstrated expertise collecting and using data to make strategic decisions
• Demonstrated expertise defining, managing and measuring product success
• Demonstrated expertise translating user requirements into work items for engineering, design or data teams
• Demonstrated ability to understand underlying technologies, data and design of solutions
• Demonstrated ability validating design through user research, such as A/B testing
• Ability to contribute to a Product Management Community of Practice (CoP)
• Knowledge of modern software development practices and concepts, such as product scalability

Preferred Qualifications

• Graduate degree or equivalent competency in information technology, business management, marketing or a related field
• Experience with the fintech industry
• Experience building platform features that are used by multiple consumers

Job Summary

As a Senior Product Manager, you will be recognized as an expert by the teams you work with and act as a mentor to peers. This is an opportunity to own the success of software products by setting the strategy, roadmap and feature definition for all phases of its lifecycle. You'll combine competitive market research with our client's business goals to illustrate a product vision. In this process, you'll also define the business hypotheses and key performance indicators to measure product success and ensure delivery of business value for each iteration of a product release. As a Senior Product Manager, you will be responsible for elevating product team performance and have demonstrated your ability to mentor and drive product performance and processes at a higher caliber.

Responsibilities

• Develop, maintain and iteratively improve the product vision and roadmap, ensuring that solutions achieve desired outcomes
• Promote and support a common understanding of the product vision and roadmap
• Collaborate with stakeholders to define the product's strategy, go-to-market strategy, competitive analysis and revenue analysis
• Anticipate user needs and wants through market trends, user research and product data evaluation
• Maintain a healthy feature backlog to support a continuous flow of value
• Collaborate with stakeholders to translate business and technical investment decisions into features
• Ensure that acceptance criteria are met prior to launch
• Enable an intuitive user experience through functional requirements (FRs) and non-functional requirements (NFRs)
• Collaborate with stakeholders to define the scope of work for features, epics or programs
• Integrate product data, stakeholder ideas and client feedback into requirements
• Collaborate with stakeholders to conduct trade-off analyses and inform priority of technical debt, technical investment work and client requests
• Actively monitor feature progress, risks and scope to anticipate and mitigate issues
• Collaborate with leadership to support team member onboarding and growth
• Collaborate with leadership to define product management best practices and processes

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. And we're passionate about the work we do, and it shows. We've been ranked #5 on Fortune's list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2021.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.