Senior Product Manager, Marketplaces

ABOUT CARVANA…

Carvana is on a mission to change the way people buy, sell, and own cars. On our way there, we’re disrupting an entire industry and making vehicle ownership accessible to more people than ever before.

The automotive retail industry is highly fragmented. When was the last time you heard that being 5% of the market could make you 5X bigger than the next alternative? Welcome to automotive. The sky's the limit, seriously.

To get there, we’ve been building a one-of-a-kind fully vertically integrated supply chain and retail experience to make buying a car as delightful and convenient as buying a box of diapers on Amazon. Pull out your phone, pick a car, and we’ll deliver it to you in a few days. To build that type of business we’ve been investing in infrastructure (reconditioning centers, car haulers, transportation facilities...oh, and giant vending machines) powered by sophisticated technology. And that’s not even what our customers see. On the other side is an ever-evolving customer-facing set of product experiences no different than the world's largest e-tailers.

ABOUT THE TEAM AND POSITION…

Marketplace is a division of Carvana focused on our B2B offerings. We’ve already built a two billion dollar business (Sell to Carvana and Carvana Wholesale) and acquired a third (ADESA). The internal infrastructure - systems, processes, people - we’ve built to power Carvana’s tech-forward business can power thousands more for our B2B customers and partners in the automotive industry. Think Amazon and FBA, Google and GCP - we’re taking our secret sauce, packaging it up, and making it available to others who also want to create best-in-class automotive businesses. 

As a Lead Product Manager on the Vehicle Representation team, you’ll play a key role in helping us build the best vehicle visualization and condition representation in the industry. We want to make buying wholesale cars online more trustworthy and efficient for dealers than buying in person, just like we’ve done with Carvana.com for consumers buying retail used cars. In keeping with our great tradition of innovation you’ll be working to modernize the space with cutting-edge technology like AI-based damage detection, mobile, high-quality imaging systems, and intelligent search and recommendation engines.

At Carvana being a Product Manager goes beyond technology. Your product is your business and you’ll need to think about the impact your products have not just on customer experience, but also how they’re powered by distributed operational and logistics teams. Think of it as taking your pure-tech PM skills to the next level. 

We believe our experience is great because our people are great. Investing in our people is fundamental to building a great company and customer experience. Expect support and partnership from those around you. Many of our best leaders come from within.

RESPONSIBILITIES…

We need people who are comfortable making decisions without an answer to every question, finding solutions to problems that haven’t been solved, and designing products that no one has attempted. We find that those types of people tend to be great at data, great at working across teams, and laser-focused on building a great customer experience. 

We’re doing more than just building an app, we’re building end-to-end businesses - from the ground up. That means you have to be willing to scale down and up alongside the needs of the business - from running SQL queries to cementing strategic partnerships. 

In addition to all the traditional Product Manager duties, we expect you to:

• Develop and evangelize your team’s mission, strategy, and objectives with both internal and external partners
• Work with executives and strategic partnerships to evaluate and make high-impact investments in physical/operational technology and R&D
• Conduct competitive analyses to recommend and place product roadmap bets towards out-innovating industry-leading incumbents
• Work directly with large, raw datasets to meticulously transform them into intelligible, customer-facing products
• Take day-to-day ownership and execution responsibility for various product (and occasionally, non-product) initiatives
• Act as the main point of contact for and driver of cross-functional collaboration with a large field operations organization across many locations nationwide
• Use qualitative and quantitative research and analysis methods to investigate customers’ frustrations and unmet needs and creatively identify product development opportunities
• Own initiative shaping, scoping, and requirements drafting to enable effective engineering execution
• Write clear project briefs and detailed requirements to effectively communicate with the team and align all stakeholders around a common understanding of “what” and “why”
• Creatively explore ways to speed up time-to-value, reduce risk, and increase the pace of learning through prototyping, pilot testing, and other forms of validation
• Track, analyze, interpret, and share results of product team initiatives to track progress against KPIs
• Collect requirements and build relationships by working alongside business teams, partners, and users in local US markets - travel 15% of the year
• Bring a flexible, entrepreneurial, “whatever it takes” attitude to creating impact
• Live the Carvana values

SKILLS AND EXPERIENCE...

• Minimum 5+ years experience in software product management, ideally with operational experience
• Product experience at one or more highly successful companies
• Strong understanding of metrics
• Split-testing design and interpretation
• Great communication and collaboration skills
• Definitive design sensibility 
• A sense of humor – we don’t take ourselves too seriously and love to have fun
• Data querying, modeling, and visualization skills (SQL, Tableau, Python, etc.) a plus
• Automotive industry or car-enthusiast knowledge a plus

Even if your experience doesn’t fit like a glove, we still encourage you to apply. Many of our rockstars didn’t fit the mold on day one.

LEGAL STUFF...

Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.