Senior Product Manager - PAM

Job Description
Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.
On the Technology side, we've built an entire sports betting and iGaming platform from the ground up in less than 3 years. Through continuous improvement and data-informed product development, we are adding features so that our customers have the best product experience in the market. Our Product Technology team is comprised of the brightest minds in Tech, and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take action. We chart our own path and innovate as we create the next generation of products. We're looking for like-minded superstars that want to work with the best of the best and join the biggest name in sports betting and iGaming as we take over the U.S. market! We've an immediate opening for a Senior Product Manager.
The Player Account Management team supports our players and operators with all aspects of account creation and management. Core to this part of our player experience is how payments are handled by the platform. Deposits, withdrawals, refunds, fraud monitoring and management, integrations galore - this space is critical to our business success, player experience and is constantly evolving. The right candidate for this role is experienced with payments journeys and is ready to apply previous experience to our fast-paced organization.
What You Will Do:

• Own the customer experience for payments including payment method management, deposits, withdrawals and fraud integrations.
• You will be a subject matter expert for your customer experience for Caesars Digital's product's growth as we continue to expand into the US market
• Own the team's roadmap. Collaborate with the Product Lead and stakeholders to develop the vision for customer acquisition products across Caesars Digital's platform
• Create goals for your products using OKR's. Align and prioritize requirements and deliverables with the product roadmap in accordance with the customer's needs, ROI and overall business goals
• Display a customer-first mindset. You have deep empathy for our customers, coupled with an approach to solving problems for them within Caesars Digital's product landscape. Use customer feedback to transform the user experience.
• Collaborate across all disciplines. Work closely with engineering and design resources to develop feasible, viable and desirable solutions while incorporating fan feedback through multiple iterations of your products
• Demonstrate a deep understanding of data. You are always looking to better understand our customers and find opportunities to serve them through both qualitative and quantitative insights
• Foster team communication. Clearly, communicate the performance of your product utilizing key communication tools like detailed mock-ups, user flows, and prototypes
• Requirements gathering and writing. Document and organize requirements using Agile methods like themes, epics and user stories with detailed acceptance criteria
• Work with engineers and stakeholders to evangelize the roadmap and deliver results

What You Will Need:

• 5+ years developing successful digital products across various platforms including web, apps and connected devices
• Experience in designing and implementing payment system integrations such as PayPal strongly preferred
• Experience in Agile software product delivery, preferably in a scrum setting using Jira
• Experience creating and maintaining roadmaps
• Track record of leading large-scale products from conception through to completion
• You focus on delivering results and meeting data-driven goals
• You enjoy collaborating and solving problems with others, keeping solutions as simple as possible
• You enjoy learning new skills and keeping up to date with developments in technology
• You are highly motivated wanting to work with the best and be the best
• You inspire teams to build best in class B2C products

This role is remote, with one required visit to your designated home office per quarter.
Remote option is available for employees located in the following states; AZ, CO, CT, FL, GA, IA, IL, IN, LA, MA, MD, MI, MN, MS, MT, NC, NJ, NV, NY, OH, OR, PA, SC, TX, TN, WA, WV, and Washington D.C. (States subject to change at any time)
Home Office: Jersey City, NJ
About Us
Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!