Senior Product Manager - Telehealth

Join Our Mission: Help the Helpers with Jane

Let's kick things off with a quick intro. Jane is a team that's all about fostering growth spreading delight and serving our healthcare community. We're on the hunt for people ready to jump in and join us while we simplify the lives of healthcare practitioners and patients daily. And guess what? Jane is a remote-first company meaning every role at Jane including this one is remote — giving you the freedom to work from any corner of Canada.

Your Role in Our Journey

We’re excited to be growing our team as we continue to invest in Online Appointments (Telehealth) a critical part of how our customers deliver care. Each week over a quarter of our customer base relies on Telehealth to connect with patients with more than 100000 calls happening every week. To keep improving and expanding this essential service we’ve created a dedicated team focused on enhancing our Telehealth experience. We're now looking for a Senior Product Manager to lead this effort and help us continue to provide the best possible tools for our customers.

Learn More About Us

We're founder-led which means we live our values while maintaining a clear vision for the future. Our product enables the likes of physiotherapists mental health counsellors chiropractors and other allied health practitioners to run their practices in a digital-first way through features such as online booking charting scheduling telehealth secure payments and billing along with an evolving library of features. You can see more of them here .

There is often a high bar set not just for the quality of work but for the care we show for each other and our customers. And it’s our customers raising that bar never standing still and continually improving which keeps us on our toes. It's not just about what you've done before or how quickly you work; it's about your curiosity and drive to solve the right problems and your agility in learning new ways of thinking.

No doubt Jane's a special place to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to block out time to pick up the kids? Go for it. That's normal here. And yes we have a Slack channel for parents but we've also got channels dedicated to plants furry friends food pride wellness - you get the idea! While we love to connect virtually the Jane team also connects in person throughout the year. That comes in the form of departmental get-togethers company retreats or possibly a conference or two across North America if you’re keen to learn more about our community of healthcare providers. We're on the search for folks who are ready to dive in and become part of our journey toward making healthcare professionals' lives easier every single day.

You can also learn more about Jane as a company and a product by checking out our Glassdoor reviews and our Capterra Reviews

But we’ll also keep it real — as much as we love our work the mountain we're climbing is always getting taller. We're a growing company and with that comes the challenge of navigating an environment with many moving parts often without a clear-cut path laid out in front of us. This is where you come in. If you're the kind of person who gets a kick out of being resourceful and loves solving problems you'll fit right in.

Our vision as we move towards 2025 is all about creating More Happier Helpers. That means not just growing in numbers but growing a community of thriving healthcare professionals who provide top-notch care with Jane at the heart of their operations. If you're someone who's feeling stifled by bureaucracy itching to shake things up or just someone who wants to make a genuine impact in the world consider if the Jane team is the place for you.

We believe in collaboration humility and keeping a growth mindset. We're looking for people who can embrace our way of working which often means being flexible and open to change. So if after reading this you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.

In short if you're excited by our growth ready to contribute to a challenging yet rewarding environment and eager to be a disruptor alongside a team of talented individuals we’d love to hear from you!

The Impact You Could Have

• You will define articulate and build ongoing alignment around the product roadmap for Telehealth at Jane.

• In partnership with your team you will develop and manage customer research initiatives to continually deepen your understanding of what matters most to customers when it comes to Telehealth.

• You will lead the convergence of our Telehealth offering into one streamlined platform.

• You will drive the ongoing evolution of our portfolio of Telehealth products and services (across both web and mobile) responding to customer needs and market trends.

• You will manage the performance of our Telehealth products to best-in-class standards consistently looking for ways to improve the overall product individual features and granular performance metrics.

• You will co-own relationships with Telehealth vendors on behalf of Jane.

The Experience We Feel We Need

• A strong customer orientation and service mindset.

• Strong data analysis skills.

• An insatiable curiosity and a drive to deliver excellence.

• Experience applying the scientific method to methodically test learn and iterate.

• Strong organizational skills to create order structure clarity and momentum for the team.

• Excellent oral and written communication skills.

• A kind empathetic inclusive and encouraging approach.

• Bonus points: Knowledge of WebRTC (web real-time communications) in the context of teleconferencing and experience implementing and managing Telehealth applications in both browser and native app environments.

Compensation Expectations for the Role

Jane’s committed to paying our team members fairly clearly and above all paying for growth. This role has a minimum annual salary of $117100 and maximum annual salary of $182900. As you may have noticed this salary range is quite large and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e. from building the skills to accomplished to highly proficient all the way to achieving excellence in the role). When hiring talented folks to join the Jane team we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role which for this role would reflect a salary between $139000 to $146300.

It's also possible to join Jane at a salary above or below this which would mean a salary below $ 139000 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required while a salary above $ 146300. is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers product and company with deep Jane knowledge. At Jane we pay for growth which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.

Paying clearly is one of our compensation fundamentals to help folks build trust in the compensation process at Jane. To better understand Jane’s compensation fundamentals and how this range is determined click on this link here for a short video walkthrough of how it all works! We also welcome you to ask as many questions as you’d like about compensation throughout the interview process to ensure you feel confident and build trust through the process.

At Jane we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize embrace and celebrate our differences in order to make Jane an inclusive equitable and diverse workplace.

We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.

We do not tolerate discrimination prejudice or oppressive isms of any kind. Employment is decided on the basis of qualifications merit experience and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know and we will do our best to support you.