Senior Product Manager, Voice

We are looking for an innovative and customer-obsessed product manager for the voice product area of Talkdesk, a market-leading, cloud-native Contact Center as a Service solution.

As a Senior Product Manager for Talkdesk Voice, you will report to the Director of Product Management for Talkdesk Voice. You will be responsible for strategizing with product leadership, as well as engineering and GTM counterparts to deliver capabilities that customers love. With a fast-paced and dynamic environment, this role needs to be a role model that embraces the changes with uncertainty and leads to execute business outcomes.

You will be successful if you are:

• Being adaptable: you operate with a sense of urgency, creativity, and curiosity for how we can improve our products and serve our customers. You are optimistic and inspire the team to execute.
• Results-oriented: you are biased for action and deliver on your commitments. You can make tough decisions and keep focused with ruthless prioritization.
• Data-fluent:  you use data to solve problems, identify opportunities, and are capable of inventing and using new metrics to learn and make decisions. Simultaneously, you can make the right decisions with incomplete data and are continually optimizing for learning.
• A bar raiser: you inspire others to bring their 'A' game and are continually looking for improvement opportunities. You don't settle and accept, "because that is the way we've always done it." 
• A domain expert: you bring market knowledge to drive strategy, create a compelling vision, and educate the product and engineering organization, GTM team, and executive team on the richness of the domain of CCaaS, CPaaS, UCaaS, and telecommunications

In this role, you will:

• Contribute to the vision for the future of Talkdesk Voice in contact centers
• Define, realize, and optimize the product roadmap, release planning, and feature delivery
• Partner with engineering to make swift decisions based on data, move fast, and deliver value for customers 
• Capture, analyze, and share market, customer, and user insights 
• Launch new capabilities with a highly detailed and thoughtful approach to not only the product’s capabilities but also product marketing and customer success
• Engage with customers during pre-sales and post-sales implementations to ensure the product will help them reach their desired business outcomes

We will be looking for:

• Deep knowledge of one of these domains: contact center as a service (CCaaS), communication platform as a service (CPaaS), unified communications as a service (UCaaS), and telecommunications
• 4+ years of product management experience in defining, launching, and growing Enterprise or SaaS products in an agile technology organization
• High energy and passion for the job
• Strong organizational and analytical skills, excellent written and oral communication skills
• Professionalism, dedication, and ability to work in a collaborative team environment
• Bachelor’s degree in computer science, engineering, or related work experience. MBA a plus
• Ability to deliver results in a global and remote work environment comprised of internal and external stakeholders