Senior Product Manager - Voice Payments and Capacity

See yourself at Twilio

Join the team as Twilio’s next Payments and Capacity Product Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco we have presence throughout South America Europe Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio we support diversity equity & inclusion wherever we do business.

About the job

This position is needed to help accelerate the growth of Twilio's and capacity products.

PCI compliance is hard. Scaling is hard. Twilio makes both of those things easier for our customers by abstracting away some of the complexity and taking on the responsibility for managing these so our customers don't have to. The Product Manager for Pay and Capacity will help customers focus on their core competencies and offload undifferentiated work by ensuring Twilio maintains PCI and other industry compliance and updates our capacity product set for the next 15 years of cloud scale growth.

Responsibilities

In this role you’ll:

• Own Twilio's PCI compliance keeping us ensuring we pass annual audits

• Manage relationships with payment processor partners

• Expand payment capture to additional communication channels beyond voice

• Monetize payment connectors

• Grow and iterate on Twilio's capacity products like CPS

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Education in a technical field such as engineering computer science mathematics data science or similar.

• Experience writing requirements for a software feature or solution for an internal or external customers.

• Demonstrated experience working with big data sets and using tools such as writing SQL queries sheets or similar.

• Strong technical analytical and UI/UX design understanding and will roll up sleeves to get the job done.

• Ability to speak and write in English fluently.

Desired:

• Experience in the fintech industry and familiarity with PCI compliance and payment processing vendors.

• Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.

• Experience or Interest in understanding distributed systems (cloud-scale) architectures.

• Experience working in an Agile/SCRUM development process with globally-distributed teams and customers.

• Experience working with direct sales marketing and defining pricing/packaging.

Location

This role will be remote but is not eligible to be hired in San Francisco CA Oakland CA San Jose CA or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role approximately 10% travel (approximately once per quarter)  is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems take initiative pitch in when needed and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if you're ready to unleash your full potential do your best work and be the best version of yourself apply now!

If this role isn't what you're looking for please consider other open positions .

*Please note this role is open to candidates outside of Colorado California New YorkWashington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $123520.00 - $154400.00.

• Based in New York Washington State or California (outside of the San Francisco Bay area): $130720.00 (Developing Minimum for Tier 2) - $163400.00.

• Based in the San Francisco Bay area California: $145280.00 - $181600.00.

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance 401(k) retirement account paid sick time paid personal time off paid parental leave.

The successful candidate’s starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location within the state.

Applications for this role are intended to be accepted until November 30 2024 but may change based on business needs.