Job Description
At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
At Klaviyo we are building the future of employee experience through intelligent AI automation and seamless system integration. The ARIA (Applications Resources Intelligence and Automations) team develops the tools that help employees move faster work smarter and spend more time on high-impact work. As Klaviyo continues to scale the need for AI-powered workflows and connected internal systems has never been greater. We are looking for a Senior Product Manager to define and execute the product strategy for our employee-facing AI and automation platform.
You will report into the Director of AI and App Engineering and ….
How you’ll make a difference:
- Own the product strategy and roadmap for the ARIA platform: Define how Klaviyo employees interact with AI-powered tools that automate workflows surface insights and reduce manual overhead across the organization.
- Build and scale employee-facing automation workflows: Identify high-impact automation opportunities across Finance People Engineering and Sales and ship scalable solutions using AI APIs and integration platforms.
- Drive AI-powered integrations across the internal tool stack: Lead the integration strategy between key systems such as HRIS ticketing messaging and knowledge management to create seamless employee experiences.
- Partner with IT and Business Operations: Translate complex operational needs into well-scoped technically feasible product solutions with a clear focus on employee productivity and satisfaction.
- Champion AI adoption across the organization: Define and execute a responsible strategy for introducing AI tools to employees including change management enablement and governance frameworks.
- Establish and track product metrics: Define success metrics for employee automation and AI products reporting regularly on adoption time saved and measurable business impact.
- Collaborate with Security and Compliance: Ensure AI tools and integrations meet security privacy and compliance standards especially when handling sensitive employee data.
- Evaluate new AI vendors and platforms: Lead build vs. buy decisions for automation capabilities developing a vendor strategy that balances speed cost and control.
- Serve as an internal product evangelist for AI: Partner across teams to identify the next frontier of employee-facing automation and help Klaviyo stay at the cutting edge of enterprise AI adoption.
- Define the long-term employee AI experience vision: Create a compelling product vision for how AI will transform work at Klaviyo over the next 2-3 years aligning stakeholders and driving investment decisions.
Who you are:
- 5+ years of product management experience with a strong focus on enterprise software internal tools or employee-facing products.
- Proven experience building or owning automation workflow or integration products such as Workato Zapier Make or custom API integrations.
- Experience working with or productizing AI and ML capabilities including LLM-based tools AI assistants or intelligent automation systems.
- Demonstrated ability to partner cross-functionally with Engineering IT People and Business Operations stakeholders.
- Deep experience translating ambiguous operational problems into clear actionable product requirements.
- Data-driven mindset with the ability to define measure and communicate product impact in business terms.
- Expertise in enterprise tool ecosystems with strong working knowledge of Slack Workday Jira Salesforce and similar platforms.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors including the applicant’s job-related skills relevant experience education or training and work location.
In addition to base salary our total compensation package may include participation in the company’s annual cash bonus plan variable compensation (OTE) for sales and customer success roles equity sign-on payments and a comprehensive range of health welfare and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career where you’ll be welcomed as your whole self from day one and supported with generous benefits we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy security bias awareness and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process you acknowledge that you have read understood and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex (including pregnancy) gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law.
Top Skills
What the Team is Saying
What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI Klaviyo combines marketing automation analytics and customer service into one unified solution making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183000 brands like Mattel Glossier Daily Harvest and Liquid Death deliver 1:1 experiences at scale improve efficiency and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’ and we make up a diverse community united around shared values: We’re curious collaborative driven innovative fun and fully ourselves at work. No matter which team you join your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
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Klaviyo Offices
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Employees engage in a combination of remote and on-site work.
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Date Posted
04/03/2026
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