Senior Product Operations Analyst

In 2001, we set out to revolutionize the prescribing process. Today, our industry-leading solutions do much more than that: Our network supports 2 million healthcare professionals, over 99% of the patient population, and billions of transactions. Our solutions offer simpler, trusted health intelligence sharing at critical points of care for better decisions-from streamlining prior authorizations to delivering comprehensive medication histories to facilitating direct messages between providers.

Our services are at the heart of the healthcare industry, serving doctors, nurses and pharmacists; health systems, independent practices and pharmacies; health plans, pharmacy benefit managers and electronic health record vendors.

We're a company full of smart, driven, genuine people all working together to make healthcare better for all. Join us.

What You're Like

Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you're ready to step into a key role as part of the solution, not just for our customers' benefit, but for healthcare at large.

What We're Like

Ours is a diverse team of leaders who execute business strategy. If we had to choose just one thing that we all have in common, it's curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.

What the Work is Like

In Product Innovation, we are on a mission to innovate unmatched solutions for patients and the people that care for them during the moments that matter. This work punches above its weight. Its impact is nationwide. Through user-centered design philosophy and iterative innovation, we leverage open and trusted relationships with our partners to get at our customers' unmet needs.

Job Summary:

The Senior Product Operations Analyst is a team player, responsible for managing, maintaining, and governing our product management tools and processes, while continuously monitoring for process improvement opportunities, training team members, consulting on challenges, and acting as a process ambassador to other departments.

The incumbent will play a critical role within the department and the company, helping to increase effectiveness of our products in the market by supporting the development, implementation, and maintenance of an operational framework. The incumbent will assist with ensuring leaders have clear, timely, and relevant information to execute on corporate strategy and objectives.

Responsibilities:

Operations Process Management Expert:

• Maintain key departmental processes via clear documentation and training materials.
• Coach, support and provide oversight on product processes to cross-functional partners.
• Consult on larger cross-functional initiatives that impact product processes.
• Support continuous improvement by monitoring for improvement opportunities, and leading the planning and implementation of identified process improvements.

Departmental Knowledge and Information Management: Maintain Product Innovation Knowledge Management Standards by:

• Coaching team members on where and how to store information.
• Maintaining documentation related to Product Innovation Communications strategy, creating and distributing training materials, and making recommendations for updates.
• Maintaining Annual Planning Calendar to plan for key activities including, but not limited to, trainings, communications, financial read-outs.

Primary Aha! Administrator:

• Maintain the department's administrative and user facing documents for Aha! including the Implementation Handbook.
• Assist Product teams in trouble-shooting issues and/or challenges with the tool.
• Oversee and manage efforts to modify Product Innovation's Aha! functionality when needed.
• Conduct monthly data back-ups and support annual license budgeting activities.

Departmental/Portfolio Level Reporting:

• Partner with Product managers and leaders to define reporting requirements, and ensure relevant and consistent cross-product portfolio level roadmaps and reports are available.
• Maintain Product Innovation development, health, ideation, and resource reports.

Ad Hoc Project Management:

• Manage or participate in operations projects as prioritized and assigned by the Operations Manager.

Qualifications:
Basic Requirements:

• Bachelor's degree or equivalent experience.
• 5+ years of experience in related, progressive roles.
• 3+ years of experience defining, communicating, and implementing new business processes.
• 2+ years of experience managing projects.
• Strong organizational skills.
• Ability to establish and maintain strong relationships with all levels in the organization.
• Proficient with Microsoft PowerPoint and Excel, creating charts, graphics, and presentations.

Preferred Qualifications:

• Must be a team player and able to work collaboratively with and through others.
• Exceptional communication skills, both written and verbal.
• Flexible and adaptable; experience working in ambiguous situations.
• Experience with Aha! Product Management Software, ideally as an administrator.
• Experience using Microsoft O365 SharePoint to effectively manage and share information by using lists, sites, and document libraries leveraging metadata and views to ensure optimal user experiences.
• Experience evaluating business processes, anticipating requirements, and uncovering areas for improvement.

Surescripts embraces flexibility through its hybrid work model where most positions are eligible to work a mix of days in the office and from home. For eligible positions, our hybrid model provides employees with scheduling options. In general, employees may work either 2 days a week in the office and 3 days from home or 8 days a month in the office and the remaining workdays from home.

Why Wait? Apply Now

We're a midsize company. This means you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for learning, development and growth, as well as competitive compensation and benefits, plus flexible working arrangements. Click here to learn more about our benefits and working at Surescripts.

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel (sometimes extensively), communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Work Environment:

• Office environment

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law

A requirement of this position is that you must be vaccinated against COVID-19 in order to perform your essential job functions. Surescripts will consider accommodation requests as required by law for individuals unable to be vaccinated because of a medical condition or a sincerely held religious belief.

A Day in the Life

See what it's like to work at the nation's most trusted health information network.