Senior Product Operations Manager

Summary

The Tech Operations Team is looking for an operations professional to play a pivotal role in the refinement and execution of our operating model. If you’ve built strategic planning and organizational development processes in a SaaS organization and you're an experienced practitioner of program and change management then this role may pique your interest.

In this role you will work closely with executive leadership and key stakeholders to facilitate the Tech Team's operating model.

What You'll Do

• Partner with the Senior Director of Operations to facilitate the operating model for Workiva's Tech organization

• Lead successful implementation of cross-functional, high-impact initiatives and programs that enable the company to achieve short and long-term goals

• Create comprehensive change management plans to ensure successful implementation and adoption of new ways of working 

• Establish the right amount of process to drive efficiency, alignment, and continuity in a rapidly evolving environment

• Ensure business solutions and systems are flexible and scalable to meet the demands of the organization

• Deliver high-impact, highly visible presentations around the Tech Team's organizational strategy, processes, success metrics, and results to senior and executive level management

What You'll Need

Experience

• Requires a minimum of 6 years of related experience with a Bachelor’s degree; or 4 years and a Master’s degree; or a PhD with 2 years of experience

• MBA or MSOTM preferred

• Experience in the SAAS industry with previous roles in Strategy & Operations, Product Management, Product Marketing, or Launch Management

• 5+ years successfully leading and delivering highly-visible strategic programs in cross-functional work environments

• Experience with JIRA//Jira Align/Confluence as well as Roadmap and Project Management productivity tools (e.g., Aha, ProductBoard, Asana, Monday.com)

Skills

• Ability to implement at a strategic level and also roll up the sleeves and do the work; easily able to shift from one context to the other

• Strong organizational and prioritization skills with the ability to lead multiple projects simultaneously

• Demonstrated communication and presentation skills with the ability to communicate effectively to executives, management, and teams in both one-on-one and group settings

• Working knowledge of formal change management and decision making frameworks 

• Product analytics, data analysis 

• Facilitation of goal setting, KPIs and success metric formation and tracking

Travel Requirement

• Up to 10% travel

Working Conditions & Physical Requirements

• Reliable internet access for any period of time working remotely, not in a Workiva office.

How You’ll Be Rewarded:

• Salary range in the US: 

• A discretionary bonus typically paid annually
• Restricted Stock Units granted at time of hire
• 401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.