Senior Product Operations Manager

Senior Product Operations Manager
Job Location(s): London - Full time (Hybrid) 
Preferred Start Date: ASAP

Unfortunately, we are not able to offer visa sponsorship at this time.

About CreativeX
CreativeX elevates the creative expression of data, building the global standard for creative quality. The world's biggest brands including Facebook, Unilever, Heineken and more use our technology and tools to make effective, data-driven creative decisions to achieve creative excellence at scale and maximise the impact of every creative decision through technology powered by machine learning.

The Product Operations team is responsible for the consistent and accurate data labeling of creative assets.

Who we are looking for:
Managing our Global Product Operations team, you will be responsible for the team’s successful execution of all data labeling tasks. You will also be required to uncover strategies to coach, motivate and develop your team, act as a cross functional partner (to Client Account Teams, Product and Engineering) and identify opportunities to improve process efficiency and internal communication.

What you will work on:
The team you will be managing are responsible for the scoping, implementation and delivery of data labels (our core product) for our Fortune 500 clients. Team enablement involves the resourcing of bi-weekly sprints, ad-hoc special projects and capacity management of our labeling workflows. In addition, you will own the change and performance management of third party vendor relationships and act as a key escalation point for Account Team concerns. You will be expected to present regular capacity/demand reports to our Exec team and to advocate for the prioritisation of Operations’ feature requests within the Product Roadmap.

Preferred Qualifications / Experience:

• 3+ years experience managing a team
• 5+ years experience in Operations or Project Management
  • Experience with capacity/demand workflows
  • Start up experience is a plus
• Superior coaching skills - ability to observe, evaluate & use various techniques to improve results
• Data-driven and passionate about the power of data and insights
  • Great analytical skills. You should have experience with Excel/Sheets, experience on reporting with SQL is a bonus
  • Solid understanding of how to manage operations and processes quantitatively
• Detail-oriented with the ability to manage multiple objectives
• Strong communication & presentation skills, and comfortable presenting to the C-suite
• Strong individual & team motivation skills, with high self awareness and good interpersonal and EQ skills
• Resourceful, hard working, and solutions-oriented mindset -- you work to solve problems proactively exceeding stakeholder expectations
• Embraces ambiguity and applies experiences to come to tactical and strategic resolutions

The preferred qualifications are not dealbreakers! At CreativeX we encourage applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you see yourself in this role, we would love to see your application!

What we Offer:

🍎  Fully paid medical, dental, and vision (US) and Private Medical Insurance and Health Cash Plan (UK)

✈️  Generous time off + bank holidays

📚  Education budget to be used for individual learning experiences or grouped with your team for joint learning

🧘  Annual subscription to Calm and Headspace for your mental wellbeing

🎟  Monthly coaching to talk to a trained professional about career goals, relationships, and personal development

💵  Competitive salary and commission plan including stock options, as we believe that everyone should have a stake in the business

🍼  4-month full pay parenting leave for all employees who have been with the company for one (1) year

🪴 Employee contributions to a 401(k) once they have completed their eligibility period

CreativeX provides equal employment opportunities for all applicants and employees.

** As part of our commitment to maintaining a safe and secure workplace, CreativeX conducts standard right to work and background checks on all potential employees. This process is designed to verify the accuracy of information provided by candidates and to ensure a safe environment for all employees. Background checks are conducted via a secure third party application and in compliance with all applicable laws and regulations.*