Senior Product Operations Program Manager

Build your career with purpose. Be a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms. 

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company

The Product Organization has grown rapidly, which has created a brand new opportunity for a Senior Product Operations Program Manager to work on cross Product initiatives.  This role lives under the Product Strategy & Operations team.

At BILL, the Senior Product Operations Program Manager will enable the Product Organization (Product, Design, Research and Strategy) to do their best work by leading Tooling, working with Product Excellence to roll out initiatives, partnering on Planning and Budgeting. You will work on the tactical portions of strategic initiatives that drive our team and the business forward. The ideal candidate has an overall understanding of product and design processes, is an effective and respectful communicator, is skilled at building systems amid ambiguity, and is energized by operational efficiencies. We are in a period of transformation, we need someone that can come in as a generalist who knows how to grow and mature and organization through transformation.

Platform Ops

• Tooling strategy including identification, capabilities scoping, ultimate decisions (with stakeholder input) and vendor management
• Driving roll out initiatives for new tooling to product org in conjunction with IT VMO.
• Managing tooling budget, health and licensing
• Leading the Tools Council
• Partnering with IT VMO and Procurement to onboard vendors and contracts
• Identify areas of gaps, efficiencies and overlap within Tooling needs
• Partnering with key stakeholders to track metrics that matter through Measurement Tools
• Distribution list governance - onboarding and offboarding from our tooling

Practice Ops

• Participate in fiscal year planning and manage the day to day operating budget, including capitalization
• Continually identifying and driving process improvements and share best practices
• Maintain rhythms of the business to drive effective cross functional efforts and reinforce shared values, norms, and behaviors.

People Ops

• Working closely with our communication teams to improve overall employee engagement and build a culture of trust and inclusion across BILL Product teams

We’d love to chat if you have:

• BA/BS degree or equivalent work experience
• At least right (5) years of experience in the UX Operations field, especially with vendor management and tooling
• Strong program management skills
• Familiarity with the roles of 3 in a box (or 3 legged stool) models for Product/Ux/Eng
• Strong organizational skills with attention to detail.
• Familiarity with Ops processes, quarterly and annual planning and budgeting
• A plus if you have experience with Figma, ProductBoard, Maze
• Ability to own, drive and facilitate operations-related initiatives and programs
• Collaborative by nature, adept at problem solving, outcomes driven, you see the strategic and tactical view of things
• Demonstrated ability to communicate succinctly with varying audiences
• Demonstrate Bill values of: humble, accountable, fun, passionate, authentic

Let’s talk about benefits

• 100% employee paid health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts 
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off 
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

#LI