Senior Product Owner-Learning Management System

Job Title

Senior Product Owner-Learning Management System

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better:

Exciting opportunity to play a critical role in Philips' Quality Compliance Learning transformation as the Product Owner of the TEDS- Learning Management System (LMS).

You are responsible for:

• Developing a strategy to ensure improved collaboration between the TEDS vendor, the IT Support Team, and the business.
• Working with business owners, architects, product management, Q&R and software leaders to contribute to ensuring the stability of the system, short and long-term release planning, streamlining the execution of program priorities, and maintaining the validated state.
• Defining, prioritizing, documenting and approving user stories, non-functional and functional requirements, and managing the backlog.
• Identifying gaps in functionality and/or requirements; assisting with LMS product related CAPAs.
• Participating in team demo and retrospectives with the business and leadership.
• Representing the business and driving improvements in the vendor's approach to issue resolution for Philips.
• Collaborating with the TEDS IT Support Team to ensure appropriate actions are taken to provide the highest possible standard of support to maintain the validated state of the system.
• Working with the QCL TEDS Technical Lead to understand tool issues and resolutions to enable informed decision making regarding the LMS.
• Working with cross-functional teams to ensure all aspects of QCL are represented in critical changes to the system, e.g., Administration and Reporting/Analytics.
• Building close relationships with QCL peers to enable harmonization for tool and process changes.
• Appropriately escalating and reporting issues and resolutions to leadership.
• Supporting internal and external audits by providing LMS expertise and guidance to audit team members.
• Participating in issue management activities with internal and technical teams, as required.
• Identifying opportunities for improvement in the LMS.

You are a part of:

Quality Compliance Learning is a part of the Global Quality function and is part of the Enterprise QMS. The Global Quality team supports compliance to worldwide medical device regulations throughout Philips through executing risk-based internal audits and providing resources to businesses and markets to assist them in addressing any compliance issues. The Quality Compliance Learning team develops and deploys common compliance standards and procedures, including delivery of associated employee training. Team members are located throughout the world, and this position will be based in the United States.

To succeed in this role, you should have the following skills and experience:

• Minimum of a Bachelor's Degree.
• Minimum of 7+ years' experience in FDA regulated Medical/HealthTech environments or other highly regulated industries, including 3+ years' experience influencing stakeholders.
• Minimum of 3+ years' experience in learning management system (LMS) end-to-end operations (administration, system interfaces, global business requirements, validation/quality system requirements (QMS))
• Demonstrated ability to analyze system impacts and potential solutions.
• Experience with escalation management
• Experience with the following applications is preferred but not required: TEDS, Business Objects and QlikSense
• Experience working in a fast-paced, results-oriented, data-driven environment.
• Ability to manage multiple deliverables and deliver to rigorous timelines.
• Commitment and discipline to work independently with minimal supervision, including working remotely and/or virtually.
• Excellent written and verbal communication skills.

* US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

* Company relocation benefits will not be provided for this position.

In return, we offer you:

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this global role in a complex environment will open many doors for your long-term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.