Senior Product Owner - Operations

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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Senior Product Owner - Operations

Job Description

What is the opportunity?

The Senior Capability (Product) Owner is responsible for collaborating with business owners, technology leadership, and key stakeholders across the organization to make the vision for their assigned capability actionable. This includes engagement in the annual planning process to define strategy, management of the multi-year capability roadmap plan for maintaining and/or growing the capability in alignment with goals, and working with the capability team and stakeholders to prioritize the backlog of features within the approved funding.

This Senior Capability Owner will manage vendor relationships, including annual assessments, to ensure enterprise standards are met. This includes management of vendor releases for the technology applications assigned within the capability, partnering with vendors to understand strategic roadmap alignment, and prioritization of the backlog to ensure top field frictions are addressed. In addition, this role will lead collaboration efforts with Change Management, Field Training, Services & Support, and Communications to ensure high quality implementations that achieve end-user adoption goals.

This Senior Capability Owner role will support the Operations and Custody & Clearing (C&C) capabilities working with business owners and technology leadership to ensure the roadmap reflects what is needed to deliver on the vision and strategy for the products and services we offer our clients. The Senior Capability Owner must have a deep understanding of operations as well as clearing and custody including strategy and processes, regulatory and compliance requirements, audits, technology platforms, and data integrations. The Senior Capability Owner will serve as an advocate for the assigned capability bringing forward risks and opportunities with recommendations on how to proceed and/or adjust course to deliver value for the business. The Senior Capability Owner will also play an integral role working with IT, App Dev, and Product Delivery, to define and deliver technology solutions for key platforms, system integrations, and data management to support Operations and C&C. An understanding of the financial services industry and competitive environment, as well as technology vendors that are recognized as key leading solution providers in these areas is critical to success in this role.

What will you do?

• Responsible for driving the capability vision by successfully delivering strategic technology initiatives through completion of quality deliverables within the identified scope, schedule and budget
• Review "business cases" for enhancements and make recommendations for approvals depending on Return on Investment, payback, alignment to strategy, etc. Provide leadership to engage key stakeholders to define optimal technology solutions, and lead associated Discovery efforts to validate proof-of-concept as appropriate.
• Work with the key Business groups, Stakeholders, Information Technology, and Project Delivery Organization to prioritize the enhancements to be made to the assigned applications ensuring adherence to annual budget constraints
• Engage and communicate with business stakeholders and team members on the progress of initiatives within the capability of work and product roadmap so their feedback is incorporated as part of on-going planning
• Establish strong relationship with technology vendors and play a key role in providing input to the vendor strategy and roadmap to enhance the client experience
• Work with the Information Technology group and the impacted businesses to manage the overall release process ensuring all stakeholders are aware of the contents of the release and how they will be impacted
• Provide visibility to all work streams across initiatives to stakeholders including regular updates to Sr. Leadership Team
• Provide support to Director for cross platform alignment
• Depending on the initiative, the Senior Capability Owner may be called upon to perform multiple roles, some of which include Business Analyst (write requirements /user stories), User Acceptance Tester, and PIV oversight and execution

What do you need to succeed?

Must-have

• 4-year degree from an accredited university in Business Administration, Information Technology, Computer Science, Engineering, Management, Business or equivalent industry experience
• 5+ years of experience with progressively increasing responsibility in application management or product owner
• Deep knowledge of financial services industry, sales & services processes, and industry knowledge of key platforms used to deliver the advisor/client experience
• Industry experience working in wealth management operations and/or custody and clearing, including advisor/client needs, business processes, and supporting technology
• 2+ years successful prior project management or business analyst experience
• Experience working in a financial service setting and a FINRA Series 7 or 99 (or ability to acquire within 90 days)

Nice-to-have

• Understanding of Wealth Management Clearing & Custody
• Ability to impact and influence Senior Leaders, Client-facing professionals and functional partners (e.g., Ops, Tech, Compliance, Legal, Finance) in a highly complex, matrixed, global environment
• Proven excellence in client service including timely and effective problem resolution
• Results oriented- executing goals within timelines and at acceptable risk levels
• High caliber of skill influencing, negotiating and presentation skills

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business WMUS

Job Summary

Address:

Minneapolis, Minnesota, United States of America

City:

USA-MN-MINNEAPOLIS

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-01-18

Application Deadline:

2023-05-31

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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