Senior Product Specialist

Tubi is seeking a Senior Product Specialist to join the Product Operations team in reaching its vision to ensure every user experience works well. We need influencers who can effectively communicate an end-to-end narrative using both qualitative and quantitative information. As a Product Specialist, you will leverage data analysis and multiple sources of user feedback to investigate issues, identify themes, prioritize issues, communicate key takeaways, and provide recommendations to cross-functional teams. 

• Become an expert in the health, quality, and expected behaviors of Tubi product
• Investigate changes in product metrics and key performance indicators (KPIs) and work with relevant stakeholders to determine root causes and prioritize and resolve issues
• Conduct and communicate compelling, data-driven analyses across multiple signal sources to identify aggregated trends, opportunity areas, and recommendations that drive awareness, issue resolution, and product direction
• Identify processes for intaking and triaging user issues across multiple channels; reproduce issues and gather relevant details to make it easier for engineering to resolve them; follow up with engineering to make sure issues are resolved and close the loop on issue resolution to relevant stakeholders
• Determine the impact of issues on KPIs and user experience, and communicate the impact of product changes to internal stakeholders
• Build strategic relationships and manage communication and priority alignment across multiple cross-functional teams 
• Make it easier for Tubi’s product organization to build products people love by proactively identifying and pursuing opportunities to improve internal processes, workflows, and a quality-focused culture

• 4+ years of experience in tech, consulting, or operations
• Excellent execution and organization skills; ability to manage and prioritize multiple projects and conflicting demands 
• Experience analyzing big data to draw actionable insights, using that data to tell a story and influence teams; intermediate SQL and Excel experience
• Problem-solving skills with the ability to break down ambiguous issues into component parts to drive actionable recommendations 
• Ability to build cross-functional relationships and influence to get things done
• You are naturally curious and often find yourself asking, “Why?” 
• Excellent verbal and written communication skills; ability to use data to craft a compelling story and justification for a proposed action
• Embodies Tubi values of: Grow Yourself, Team First, Own It, Act with Integrity, Deliver Delight 
• Preferred Qualifications: Graduate degree or extensive experience in a product-building environment, track record of leadership, and experience working autonomously

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