Senior Product Strategist

Join the Small Business & Self-Employed Group (SBSEG) as the Senior Product Strategist for the Ecosystem Growth and Retention team.

We are looking for a customer-obsessed leader to create new experiences that will use the power of our ecosystem of products and people-based services to drive growth for the business and add value to our customer experience. This leader will create new experiences to help our various customer segments use their QuickBooks products to their greatest potential. You'll partner with other functions including Expert Delivery and Design, Digital Experiences, Marketing, Sales, Expert Network platform, Product Management, engineering, Content & Design and Analytics to ensure we offer the full QuickBooks ecosystem value to customers in order to help them run and grow their business.

Responsibilities

• Continuously build deep empathy and understanding of our customers and experts, and find solutions to help solve their biggest needs
• Find new ways to enhance our platform of expert tools to drive expert performance in issue resolution and cross-selling.
• Enable experts to deliver more personalization in their interactions with customers
• Conduct research and in-market experiments to deliver data-backed recommendations for net new product experiences that enhance our customers' onboarding journey
• Partner with Product, Research, Design, Marketing, Finance and Data teams in a highly matrixed organization to innovate and A/B test new customer experiences and influence the product/service roadmap for platform teams