Senior Product Strategy & Operations Manager

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story . Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Senior Product Strategy & Operations Manager

Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI

Role Description:

As a Senior Product Strategy and Operations Manager, you will play a pivotal role in guiding the success of a company's product portfolio by overseeing both strategic planning and operational execution.

You will work side by side with product managers, designers, business analytics, and data engineers across the entire SDLC to design and deliver high impact solutions for our customers.

Our ideal candidate is someone who can go wide and evaluate the health of the overall product portfolio, as well as go deep and execute on complex projects on a global scale. You will also help multiply the efficiency and impact of the product management organization with tools, data and cross-functional relationships. Developing solid relationships with stakeholders and customers is key to enabling a product-led organization.

What you'll do:

• Gather qualitative and quantitative data to influence product roadmap.
• Identify, implement, and maintain tools for software development, idea management, help center, release notes, program management and more.
• Coordinate product releases including storytelling for marketing materials, help center materials, training, and enablement.
• Implement solid product management processes to help ship quality products that solve the right problems at the right time.
• Work alongside PMs to operationalize products from pricing to process.
• Work closely with our support teams to identify risks or patterns/themes to ensure products are reliable, maintainable, complete, and scalable.
• Identify risk across the product portfolio. See around corners and proactively mitigate risk.
• Additional duties and responsibilities as necessary.

What you'll bring to the table:

• Demonstrated experience in Product Operations, or a similar position.
• Experience working cross functionally (stakeholders including engineering, product management, CX, finance, etc).
• Highly metrics focused, using data to help create strategic product roadmaps.
• Proactive, can-do attitude pushing projects to completion and always looking for ways that we can level up or improve our processes.
• Expertise using modern Product Management tools including Aha, Atlassian products, Azure Devops, Pendo, Mircosoft App Insights and more.
• Ability to influence without authority.
• Ability to work under deadlines in an ambiguous environment.
• Experience at a high growth company, specifically B2B SaaS experience.
• Excellent written and verbal communication skills.
• Meticulous prioritization to help juggle multiple tasks and projects simultaneously.

Classification: Salaried/Exempt

Reports to: Director of Product Design, Strategy & Operations

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave and Paid Emergency Leave
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match
• Competitive Salary, Performance Bonus & Equity
• Variety of voluntary benefits, such as, short term disability
• Referral Bonus Program
• Fun Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $119,258 - $159,011.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we're looking to bring on board people who embody our core values:

• Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
• Be Humble . We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our "favorite" solution.
• Be Safety Minded. It's not just talk; it's the way you work.

About Us:

ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers.

As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.