Senior Professional Services Engineer

About Aurora Solar
Are you ready to join the solar revolution? Look no further than Aurora Solar, where we're on a mission to create a solar energy future for all.
A fast-growing Series D company, Aurora is disrupting the clean energy industry and changing the course of history with our award-winning, industry-leading software. This software doesn't just design millions of solar projects, but it designs a better tomorrow, empowering solar companies to sell, design, and install residential and commercial solar arrays accurately, seamlessly, and at scale.
It's our goal to have every solar installation in the world pass through our software, and we've got a stellar team that's helping us get there. We were named one of "The Best Mid Sized Remote Companies To Work for in 2023" by BuiltIn.com and have been awarded #1 Solar Software platform by Solar Power World, and as we continue to build, we need even more passionate, skilled, and, well, energized people on board.
About the Role
As a Senior Implementation Services Engineer, you will architect and deliver high-value services projects to Aurora's Solar industry customers. You will provide a consultative approach to guide customers through architecture development, platform implementation, and customization projects. You will team up with Professional Services Engagement Managers as a technical expert on customer-facing projects. You have top-tier consultative and technical skills and will work cross-functionally with departments such as Sales Engineering, Product, Customer Education, and Support to develop and scale innovative solutions for our customers. We are a customer-obsessed and partner-friendly Professional Services organization always seeking to increase our impact and customer ROI.
What You'll Do

• Guide customers toward the successful adoption of Aurora products based on customers' needs.
• Direct gathering of technical customer requirements and architect technical implementation plans.
• Design solutions and test plans based on product capabilities to meet customer requirements.
• Maintain and update account documentation: technical requirements, workflow chart, project status, and log timeline activities in a Professional Services Automation tool.
• Help Technical Support Engineers provide post-implementation support.
• Work with Product and Engineering on customer feature requests and feedback.
• Implement best practices in aligning different systems & architectures to work well collectively

What We Value

• Bachelor's degree in CS or MIS; or equivalent experience
• Strong Software Engineering skills
• Strong Knowledge of database systems & object oriented programming, SQL knowledge
• Experience working with CRM and ERP systems (Salesforce, Zoho, Enerflo) and 3rd party APIs
• Proficient with typical architectures & technologies around integration, e.g. SSO, APIs (especially REST & JSON)
• Experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT organizations
• Strong analytical skills, problem-solver, constantly curious and eager to learn
• Salesforce Platform Developer Certifications preferred
• Javascript & Python

Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!
Aurora is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form .
For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.