Senior Professional Services Engineer- Americas

We have three Sr. Professional Services Engineers we are hiring.  2 will support customers on the east coast and 1 will support customers on the west coast.  

As a Senior Professional Services Engineer, you will help customers accelerate their DevSecOps transformation and overall product adoption with customer engagements. In this role, you will provide implementation, migration, and advisory/consulting services. You will interface not only with our customers, but with our GitLab Product/Engineering teams, to find the best route for customer success, and to help drive improvements to GitLab features and processes.

As a new Senior Professional Services Engineer, you will work with a variety of customers, tools, and environments. If you love learning new things and overcoming new challenges at a fast pace this is the role for you.

What you’ll do  

• Engage with Customers in a Statement of Work to drive results maintaining a 70% billable utilization.
• Deploy to customer on-prem and cloud providers utilizing Terraform and Ansible in our GitLab Environment Toolkit following our reference architectures. 
• Perform migrations from source system to GitLab using Congregate.
• Provide DevOps and DevSecOps consulting and best practices utilizing internal frameworks like DGF and GitLab Flow. 
• Provide mentorship for Associate and Intermediate Professional Services Engineers to help them grow in their technical responsibilities and remove blockers to their autonomy
• Manage/oversee/deliver on multiple projects, either as the primary engineer, or as a lead providing oversight to other Professional Services Engineers

What you’ll bring 

• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Experience consulting and driving customer results
• Familiarity deploying to on-prem and cloud environments using IaC
• Proven ability to independently manage project or projects
• Experience using, deploying, or configuring GitLab
• Proven ability to “think to the next question” and see the larger picture for customer engagements, and not just the individual task

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.