Senior Program Manager

Senior Program Manager for Cloud Delivery PMO
Cloud Customer Delivery Program Manager will be responsible for the overall direction, coordination, implementation, execution, control, and completion of specific projects in a cloud services environment. Projects will have a strong focus on deployment of infrastructure technologies, security enhancements, and new products within Nuance SaaS Platform as well as involvement with our Professional Services delivery team to execute customer facing projects while deploying our solutions.
Program Manager needs to handle project change in accordance with change management processes to control scope, quality, schedule, cost, and contracts. Maintain accurate data in project governance tools, including project plan estimates, project spend, burn rate, and resource time tracking. Need to handle stakeholder relationships and be able to communicate effectively with internal senior management, across different departments (i.e. Product, R&D, SRE, Application, SRC), and with external business partners and customers.
Principal duties and responsibilities -
This role will be specifically responsible for: • Lead infrastructure, product, customer and security projects from initial requirements to deployment in production. • Manage complex projects that include hardware/infrastructure setup, networking (VPN, Firewalls, etc.), telephony/circuit setup, platform integration, security remediation, customer application certification, and deployments. • Execute detailed project work and manage teams composed of Solution Architects, Network Engineers, System Admins, Database Admins, Certification Engineers, Production Managers, Product Managers, and Security Officers. • Facilitate project meetings with Product Engineering (R&D) as well as customer facing meetings effectively; resolve and/or escalates issues in a timely fashion. • Execute project scope within budget; apply change management & control to track any changes to the initial scope baseline. • Project Accounting through management of project hours & labor forecasts • Provide project level oversight and drive accountability and communications for assigned projects • Drive usage of project management best practices including management of risk, budget, communication, resource, schedule, and stakeholder expectations
Education: Bachelor's Degree (Master's Degree a plus)
BS in computer science, computer engineering or related technical discipline.
PM Certification
Proven experience leading hosted cloud infrastrcture projects
Minimum years of work experience: To fit a Senior Role
Required skills: • 6+ years of project management experience in a technology-related product development, Professional Services organization or S/W hosting organization servicing Fortune 500 clients. • Proven skills with the delivery and deployment of product, Exceptional customer relationship and especially infrastructure projects including hardware and software upgrades and implementation. • Proven track record on healthy business relationships with customers. • Develop strong and trusted relationship with customers through timely and accurate communications. • Work closely with customers in understanding project requirements and scope for successfully onboarding customers business to Nuance SaaS platform • Be the Voice of the customer and Lead customers on Nuance Onboarding processes. • Experience in some of the following technology sectors - Infrastructure & Security projects, speech recognition, CRM/ERP, IVR/CTI, S/W hosting, SaaS, PaaS, IaaS, Telephony integrations or carrier-grade voice services. • Good understanding of the Public Cloud (Azure or AWS or GCP) as well as Private Data Center along with software development lifecycle. • Experience creating work-effort estimates and cross-project resource allocations. • Experience coordinating and/supporting IT business processes. • Excellent written and verbal communication skills and experience with project scheduling and budgeting • Ability to handle multiple competing priorities in a fast-paced environment. • Ability to work with a minimal direct supervision and multiple projects in parallel. • Self-starter with high energy to meet the needs of a demanding business and IT environment • Skills include strong business acumen and strategic thinking to complement strong tactical execution skills
Preferred skills:
Proven Experience with MS Project, JIRA, Confluence and Sharepoint
PM Certification
Evaluating and making recommendations/decisions on technical options as appropriate.
Proven experience leading infrastructure upgrade and implementation projects is a strong preference following PMI standard methodologies
Managing projects utilizing a cross functional, multi-geographical located team to successful deployment within budget and on schedule
Direct communications and accountability with the Customer
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Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
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