Senior Program Manager

We are an early-stage start-up specializing in unlocking customer information across luxury car dealerships via Salesforce. Our mission is to revolutionize customer relationship management in this industry through niche tech solutions. 

We are seeking a skilled Program Manager to lead the successful implementation and execution of projects related to Salesforce app initiatives. As an early hire, your contributions will have a significant impact on the company's success and direction.

Key Responsibilities: 

• Lead the planning, execution, and delivery of Salesforce and CRM projects from inception to completion. 
• Collaborate with cross-functional teams, including developers, sales representatives, and customer support, to define project scope, goals, and deliverables. 
• Develop and maintain project plans, schedules, and budgets to track progress and allocate resources effectively. 
• Identify and mitigate risks, issues, and dependencies that may impact project timelines and deliverables. 
• Communicate project status, updates, and key milestones to stakeholders and senior management. 
• Conduct post-project reviews to evaluate outcomes, identify lessons learned, and implement continuous improvements. 
• Serve as a subject matter expert on Salesforce and CRM best practices, providing guidance and support to team members as needed. 

Qualifications: 

• Bachelor's degree in Business Administration, Information Technology, or related field. 
• Proven experience managing Salesforce and CRM projects, preferably in a start-up or technology-driven environment. 
• Expertise in Salesforce platform configuration, customization, and administration. 
• Strong understanding of CRM principles, processes, and methodologies. 
• Excellent leadership, communication, and interpersonal skills. 
• Ability to thrive in a fast-paced and sometimes unambiguous work environment and adapt to changing priorities. 
• Project management certification (e.g., PMP, PRINCE2) is a plus.
   

Compensation: 

• $56 - $65/hr