Senior Program Manager

Job Description:
Workhuman is home to the world's fastest-growing integrated social recognition and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose.
We are looking for an experienced Program Manager to focus on our large-scale Enterprise engagements, working closely with Product Management, Customer Excellence, and other business stakeholders to deliver best-in-class results. The Workhuman Cloud is at the heart of the some of the biggest companies on the planet, helping millions of employees to deliver their best work every day. This role is critical to the success of our programs at the very largest scales and levels of complexity.
In this position, the successful applicant works across multiple teams including product, technology, customer excellence, and others to deliver value via an integrated program approach. This is a fast-paced team environment, supporting the Workhuman global customer base. We are seeking an energetic and committed Program Manager who can provide insightful, innovative leadership. A demonstrated history of securing excellent outcomes via effective program execution is preferred.
** This is a hybrid role which requires 2 days a week onsite in our Framingham, MA office**
The value you will deliver

• Establish and maintain a programmatic intake, prioritization, and tracking process that aligns customer needs and requests with strategic product roadmap and corporate strategy initiatives.
• Deliver a closed-loop feedback and request process to strengthen partnerships with internal customer-facing teams and our customers, ultimately influencing our customer and user satisfaction (NPS) scores.
• Develop program assessment processes to support iterative measurement and improvement.
• Maintain organizational standards of satisfaction, quality, and performance.
• Manage workstreams across multiple project teams, ensuring program goals are reached.
• Focus on efficient and timely execution and delivery of value to customers and end users.

Responsibilities

• Manage a streamlined product enhancement request process from customer-facing teams to Product and Engineering
• Devise strategies to facilitate collaboration between Product, Engineering, and Customer- and Market-facing teams for increased efficiency.
• Work closely with project sponsors, cross-functional teams, and assigned team managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Manage strategic global programs, coordinating and delegating key actions across teams as needed.
• Identify key requirements to empower cross-functional teams and external vendors to execute in the most effective manner.
• Expand internal teams' Product Knowledge documentation and visual aids for improved understanding and utilization.
• Develop and manage against established business goals/objectives.
• Work with others to identify, analyze, evaluate, and overcome risks and opportunities across multiple projects within the overall program of work.
• Analyze, evaluate, and overcome program risks.
• Partner with Product Marketing to guide Sales, Launch and Customer Success Managers, as well as leaders, in implementing new products through mentorship and education.
• Collaborate with product research to develop strategies to enhance product value.
• Collaborate with Finance, Product Marketing, Sales, and Customer Excellence to influence pricing strategies for maximize business impact.

The skills you will bring

• 3-5 years in a product, project, or program management role with significant scope of responsibility and control.
• Exceptional leadership, time management, collaboration, and organizational skills
• Working knowledge of agile product and value delivery practices
• Outstanding working knowledge of change management principles and performance evaluation processes
• Comfortable presenting and demonstrating to an executive-level audience.

• Must be a team player who works well with technical and non-technical people.
• Confident demeanor, taking initiative and making decisions based on sound judgment/investigation, you can be relied on to see objectives through to completion.
• Strong leadership qualities with ability to communicate product vision and decisions across geographically distributed teams.
• Ability to balance conflicting priorities - likely to work on multiple projects simultaneously at times.

The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:

• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.