Senior Program Manager, Commercial Products

At Flexport, our mission is to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Our Commercial Products team is at the heart of that mission defining, digitizing and connecting the world through our first-class products. 

We are looking for a seasoned Program Manager to lead the design and delivery of programs to streamline and grow our Air and LCL Freight business lines.

You will: 

• Work backwards from our customer needs, ensure stakeholder alignment, and drive delivery against those needs. 
• Create the right structure, documentation, and define simple processes to partner with Product Managers, Implementation, Engineering, Customer Success, Analytics, and Business teams 
• Deep dive and use data to drive efficiency and efficacy to timely drive decisions to deliver world-class solutions that simplify global trade complexities. 
• Operate independently to standardize, expand and scale our product offerings.
• Constantly look for ways to improve post-implementation activities, drive retrospectives  and eliminate non-value added efforts. 
• Lead the teams to deliver the products and capabilities as per plans, consistently and reliably.
• Drive simplification of your product(s) activity, facilitating expert delivery by our operation and ease of use of our customers. 
• Identify opportunities with potential for simplifications and automation to replace manual work and drive necessary change with business, ops and tech stakeholders

• Business acumen - You know the levers of the business, how to relate the work of this role all the way up to the company’s financial health. You can articulate operational performance and reasons for process changes to any level stakeholder.
• Dive Deep superpowers - You are naturally curious and want to understand how Flexport’s software and related processes function. You use the “5 Why” framework or similar paradigms to challenge current means. You get your hands dirty and sweat details to find root causes. 
• A relentlessly data-driven and highly data literate mindset - delivering products that delight clients starts with you.  You know that making decisions needs both customer anecdotes and customer data.  BI tools and SQL are your friends, not just a tool of the job.
• Bias for Action: Once you’ve dived deep through data to find key insights, you build a plan and go on the offense to drive improvements. You’re not someone who needs things spelled out for them or is uncomfortable with ambiguity. 
• Strong communication skills - you can write clearly, speak intelligently, and guide stakeholders along as you guide them through a journey.
• A love to play the long game - You can see around corners and plan 2-3 steps ahead in terms of what needs building so your customers find success using your products.  You relentlessly defend your roadmap from distractions and can stay the course.
• Domain knowledge: You’re familiar with the ins and outs of how customers and operators interact with our product - their day to day work, what incentivizes them, preferred methods of working, nature of the industry, and regional nuances. 

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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