Senior Program Manager - Experience

About the Team

Did you know that grocery has the biggest share of the overall retail spend in India? In fact, grocery is projected to be an $800B market in 2024 – of which, the majority contribution will come from non-metro cities. As Program Manager(PM)- Category Marketing, you will lead Meesho towards becoming the preferred destination for groceries.

Our Grocery team at Meesho interacts closely with all stakeholders to develop the right strategies to penetrate the grocery sector in tier-2, tier-3 cities. Our team consists of highly energetic individuals who take complete ownership of their tasks and never shy away from going the extra mile. Plus, we are a family here and often find ways to spend quality time together.

About the Role

As a Senior Program Manager in User Experience at Meesho, you will play a pivotal role in crafting exceptional and memorable shopping journeys. Your primary focus will involve establishing robust partnerships with the Business, Product, Tech, and Data teams along with collaborating closely with program managers and leaders overseeing fulfillment and user experience initiatives to redefine the experience for our ecosystem. In this capacity, you will spearhead key initiatives and impactful projects aimed at overhauling our approach to user satisfaction.

Your central guiding principle will be to ascertain whether Meesho is the preferred e-commerce channel for all our customers. You will address this question daily by implementing user and seller-centric, cost-effective designs and processes. Additionally, you will take ownership of performance metrics for Fulfillment and Experience within your domain.

What you will do

• Build and nurture delightful and memorable shopping experiences for users 
• Foster strong collaborations with cross-functional teams including Business, Product, Tech, and Data
• Work closely with program managers leading fulfillment and user/supplier experience initiatives
• Lead strategic initiatives and projects to transform our user engagement approach
• Evaluate and ensure Meesho's status as the preferred e-commerce channel for diverse customer segments
• Implement user-centric, cost-effective designs and processes for long term sustainable improvements
• Own performance metrics related to User Experience within your designated domain

What you will need

• MBA degree coupled with over 5 years of hands-on experience in start-ups, consumer internet companies or management consulting
• Demonstrate a robust data-driven mindset, adept at solving complex problems through analytical approaches
• Exhibit a proven capability to articulate informed perspectives on business implications and strategies
• Showcase a track record of successfully defining and executing initiatives with minimal supervision, reflecting a commitment to extreme ownership
• Display expertise in managing multiple stakeholders across various fronts, showcasing adaptability in fast-paced environments

About us 

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

Our Mission

Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.

Culture and Total Rewards

Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles. 

We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.

Know more about Meesho here : https://www.meesho.io/