Senior Program Manager, Product Operations

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Senior Program Manager, Product Operations plays a lead role in executing the Product organization program initiatives while creating and adopting a center of excellence for PDLM, portfolio/program management methods, processes, and automation to streamline product and digital infrastructure growth. The Senior Program Manager will charter, develop and facilitate Product Business Line cross-functional operating teams. Deliver on the team key performance indicators (KPIs) results, scope, time, and budget while effectively sharing and communicating objectives and key results (OKRs) status and outcomes to program stakeholders and sponsors across organizational levels, including the Executive Leadership Team. With a proven portfolio/program/project management background in telecommunications and digital infrastructure, the Senior Program Manager will work collaboratively, helping improve productivity and give the team a sense of purpose in the program.

Roles and responsibilities of this position include, but are not limited to:

• Lead team roster of cross-functional operating disciplines
• Produce, measure, track, and share the team KPI metrics and OKRs
• Track program/project progress
• Develop and control deadlines, budgets, and activities
• Apply change, risk, and resource management
• Assume responsibility for the program’s team and operating mechanisms
• Assess program performance and aim to maximize KPI results against targets
• Lead program and project management events, meetings, operating mechanisms, cadence, and reviews
• Manage dependencies between projects and facilitate collaboration to resolve issues
• Engage with Agile teams’ Sprints, demos, and retrospectives
• Automate roadmaps, schedules, features, and activities within designated tools (ex. Aha!)
• Identify and report blockers, risks, issues, and mitigations
• Maintain schedules, prepare and present scorecards, and deliver executive reviews
• Develop and present business analysis to justify resources to improve velocity
• Provide program/project budget oversight and reporting
• Facilitate omnichannel, multi-disciplinary team communications including remote teamwork

Qualifications

• Bachelor’s degree or equivalent work experience required
• 5 -10 years of professional business operations and/or program/project management
• CPM, CSM, PMP and/or Agile Product Owner, Scrum Master certification a plus
• Familiar with Agile methodologies, including tools associated with Agile Development

Base pay range: $80,100 - $118,000, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.