Senior Program Manager, Project Management

About us

"We want to enable faster adoption of Electric Vehicles in New York while ensuring the effective, efficient, and reliable power delivery services that support a clean energy future for all. We are in a race to impact carbon emissions in New York and EV adoption is an important leg of that race. We need committed talent that is driven by purpose to join our team ensuring we and our customers get there - together."

- Renee, Hiring Manager

We are recruiting for two (2) positions that can be in National Grid's Upstate NY Service Territory with a home/storm response office located in Buffalo, Syracuse or Albany, NY. These remote/hybrid roles are customer-facing and include back-office, team events, storm response, customer visits and conference/community based activities to promote/support the program and the company's objectives. Travel expectations are at 25% but may increase as part of program need or storm response assignment.

At National Grid, every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Bring your #energy and #passion to National Grid. Be part of a dynamic team that is on a mission to help electrify transportation across New York State reducing carbon emissions as part of our commitment to NY's Climate Leadership and Community Protection Act (CLCPA). Our vision is to be at the heart of a clean, fair, and affordable energy future.

Job Purpose

We are looking for two Senior Program Managers to join our NY Customer Sales and Solutions department as part of our Electric Vehicle Implementation team in Upstate New York. These roles will focus on delivering a new residential program focused on off-peak electric vehicle ("EV") charging with a planned launch in early 2023. This program has multiple facets including customer awareness/education, a buildout of our online marketplace, the development of a contract installation network, and the management of the off-peak EV charging programs and incentives.

These Senior Program Managers roles will be vital members of the NY EV Implementation team and handle all aspects of the program as outlined of the Managed Charging Implementation Plan (MCIP) filed with the New York State Public Service Commission (PSC). These duties may include but are not limited to program implementation activities such as vendor management (for charging installation/marketplace services and managed charging), integration of vendors with system and process development, customer outreach, engagement and enrollment activities, and measuring customer satisfaction. Additional implementation activities include enrollment and budget forecasting, supporting customer bill transparency, measures analysis, reporting and supporting program goals.

These positions will tap into a variety of skill sets including project/program management, business development, forecasting, budgeting, marketing, systems and process integration, customer satisfaction, emerging technologies, as well as collaboration activities with our Commercial EV Make Ready Program and Energy Efficiency Programs.

Our team welcomes ALL to apply and join this purpose-lead, dynamic and fun team where you can make a difference in shaping the clean energy future for New York.

Key Accountabilities

Position Responsibilities (including but not limited to):

• Deliver high quality work with adherence to corporate values and policies, adapt to market conditions, meet deadlines that that support and achieve program goals
• Enthusiasm to work in the field of Clean Transportation and collaboration with our EV Make Ready Program, Fleet and Direct Current Fast Charger (DCFC) Program Managers as well as Marketing and Residential Program Managers to supporting sales, channel outreach, internal electric operations, design, and connections teams to understand program impacts as we deliver on goals
• An ability to explore and implement innovative solutions across the value chain (hardware, vendors, technology, and OEMs, etc.) that will deliver value to customer segments
• Engage with internal teams and vendors to improve the customer experience, awareness, and engagement.
• Execute on business development plans that operationalize a multi-year program to delivery on goals such as monthly targets including application and installations, quarterly forecast and metrics, and annual reporting requirements
• Overcome challenges to achieve to goals while collaborating with teams to create a culture and platform for future growth.

Qualifications

• Bachelor's Degree required
• Master's Degree with MBA or focus on sustainability welcome (preference).
• Five years' professional experience in program management, consumer-based technical sales, or project implementation
• Ability to handle multiple assignments and deadlines at pace
• Strong communication skills including public speaking and presentation, interpersonal, and technical writing skills
• Demonstrated skills in the use of or ability to learn relevant software programs e.g., Microsoft Office Suite (Teams, Excel, Word, PowerPoint, SharePoint), SAP, Salesforce.com for tracking and reporting
• Demonstrated experience analyzing information, both technical and financial, and making recommendations based on that information preferred
• Welcome experience includes:
  • experience in electric vehicles, energy efficiency, program management, industrial, commercial and/or residential building systems, energy regulation or environmental policy welcome
  • utility experience working with customer connections, account services, operations management, or clean energy programs

More Information
• #LI-HYBRID• #LI-STR1

Salary

Upsate NY: $82,000 - $97,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.