Senior Program Manager, Project Management

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live, while transitioning to a clean energy future. The pace of change in climate science, society and our energy efficiency industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible, clean energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to improve, both ourselves and our business.

National Grid is hiring a Product Developer for our New York Customer Energy Management department on our Growth Team. This position may be based in one of our New York locations.

Job Purpose

To support new product development of customer program offerings in the areas of energy efficiency, electric demand response and electrification of heat efforts for our residential, multi-family, small business, large commercial, low/moderate income customers and disadvantaged communities. The Product Developer will be a member of the Customer Energy Management (CEM) New York's Growth team.

A Product Developer is the project manager of new idea development. Responsible for driving cost-effective customer products and services through development and leads in equitable program design. The Product Developer will be responsible for bringing new ideas through the discovery process (assessing the customer value proposition, business case, and technical feasibility of proposed programs). For viable ideas, the Product Developer, supported by subject matter experts, will develop a product development plan, laying out the scope, schedule, budget and resources necessary for product development. The Product Developer supports implementation of the product development plan and, for successful products, develops a product launch plan. The Product Developer remains a resource to the product launch team throughout the product launch.

There is a focus on: demand side management (DSM) products for reducing gas and electric system peak needs; use of data and modeling to inform opportunities; development of new products for low- and moderate-income customers and for disadvantaged communities; supporting corporate and state climate goals; and exploring new business models.

Key Accountabilities

• Develops viable ideas into new pilots or programs working closely with supporting staff from Customer Insights, Marketing, Procurement, Legal, Regulatory, IT, the Gas and Electric System teams, and Advanced Data Analytics.
• Manages the product development of new EE, electric DR and electrification of heat pilots and programs after ascertaining the value and feasibility of new ideas
• Works closely supporting CEM NY product owners on ensuring that pilots and programs represent a clear fit with current regulatory, system, and earnings pathways.
• Collaborates with market actors, other utilities, and NYSERDA as appropriate
• Provides status updates, metrics and reporting necessary to support CEM Growth Manager in evaluating the health of overall product innovation portfolio

Key Skills

• Design thinking, project management, product development, commercial acumen, technology savvy, customer oriented, development of customer value propositions and business cases and stakeholder management.

Qualifications

• A Bachelor's degree in a business, social science, environmental science, engineering or related area and 3-5 years of work experience in the energy efficiency industry
• Experience with the principles of project or product management; experience with project or product management tools a plus.
• Has knowledge of the electric and gas industry, energy efficiency program planning, design, implementation and evaluation, and state/national energy policy.
• Strong verbal and written communications skills.
• Competence with Microsoft Office and remote working technology.
• Has the ability to initiate and complete projects with minimal guidance from others
• Quickly grasps complex issues and can effectively integrate, compile and analyze complex information and data. May guide others in solving complex problems.
• Promotes an inclusive and cross functional collaborative work environment
• Imbeds energy equity into all pilot and program development
• Passion for energy efficiency, clean energy, environmental justice and being part of the climate solution.

More Information

Salary

$82,000 - $97,000 a year - Upstate NY

$99,000 - $116,000 a year - Brooklyn, NY

Salary commensurate with location and experience

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.