Senior Program Manager (remote)

Job Details

What you will do

The future is being built today, and Johnson Controls is making that future more productive, more secure, and more sustainable. OpenBlue Digital Products is an entrepreneurial team working with customers at the leading edge to use technology to drive decarbonization in commercial buildings. These offerings are currently delivered through edge- and cloud-based applications within the OpenBlue product ecosystem.

We are looking for a Commercial Program Manager who will oversee the successful launch of Software as a Service (SaaS) solutions that ensure building equipment health, improve building occupant experience, and enable impactful sustainability. In this role, you will work with industry-leading experts in AI, SAFe Agile software development, and cybersecurity to develop and deliver state-of-the art SaaS solutions to a large global customer base.

This role requires

• Ability to create project plans and drive accountability for results across cross-functional teams
• Strong attention to detail and demonstrated ability to prepare detailed meeting notes that clearly define action items and ownership
• Collaboration with a global team of product managers, software engineering leaders, customer success, regional stakeholders and shared service teams to meet requirements for general availability of software offerings
• Passion for scaled agile framework (SAFe), lean startup methods, and product lifecycle management
• Supporting proposal activities, including proposal development, operating budgets and financial terms/conditions
• Strong understanding of financial metrics pertaining to program management
• Utilization of project tools, reporting, and document management systems effectively for scope, schedule, budget, resource, and quality management for program execution

How you will do it

• Develop and track progress against product offering launch plans tailored to the channel and region
• Facilitate multi-functional teams who develop Asset Health solutions to enabled more effective Connected Services - including software development, gateway hardware development, data science, and professional services teams
• Coordinate with global stakeholders for launch preparation
• Organize field validation and customer pilots to achieve Generally Available (GA) product readiness and establish customer value
• Collaborate with field operations, customer success, and product managers to document defects and customer enhancement requests for prioritization to ensure the timely release product improvements
• Organize and communicate customer/project specific commitments and dependencies to product development teams
• Proactively manage and communicate milestones, dependencies and delays in partnership with Engineering
• Manages risks and establishes project recovery plans when required. Resolves disputes with minimal need for escalation
• Support content development for product marketing collateral and technical literature (including On-Line Help) and ensure proper review and approval of same
• Plan and manage training deliverables for operational readiness to include virtual and on-site classroom
• Train sales teams, implementation teams, and customer end users to enable adoption
• Support pre-sales and post-sale customer IT security assessments for customer onboarding in collaboration with product cybersecurity champions, product managers, product owners, and software engineering technical leads.
• Assess and review software compliance requirements with reference to region specific trade, data and privacy regulations
• Track team progress weekly against quarterly objectives and key results (OKRs)
• Help to create program incremental (PI) plans to prioritize epics, features, non-functional requirements, and quality metrics in collaboration with software engineering, data science, SRE, & cybersecurity teams
• Deliver presentations for internal JCI stakeholders and at industry events

What we look for

• Minimum of Bachelor's degree in engineering, business or a related field, preferably Commercial HVAC. MS/MBA is highly desirable.
• 10+ years of experience in program management for commercial software products
• Track record of delivering innovative solutions per plan and on time
• Demonstrated experience leading matrix-teams without formal reporting
• Strong consensus building, conflict resolution, and persuasive skills
• Demonstrated experience with Microsoft Project, JIRA, Gantter, and/or other project management tools
• Excellent written communication and editing skills
• Agility, curiosity, self-directed learning, critical thinking, and problem-solving skills

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.