Senior Program Manager, Strategic Accounts

Compensation Range: 250-300K OTE 

This role is a senior program manager for the company’s largest and most strategic clients. Additional critical skills include executive relationship management, solution architecture and business analyses. The ideal base location is Bentonville, AR with alternatives being Dallas and Atlanta. Candidates based in these preferred locations will be particularly well-suited for the role. This role is based in the field, not at company headquarters, so we encourage applications from across the USA. The role will spend time onsite with clients and allow the flexibility to balance travel and remote work.

Become one of the changemakers. At Quid, you will join a team of pioneers and be in a key position to contribute to a culture of ongoing innovation, where every challenge becomes an opportunity to learn and grow. When you join our team, you’re not just stepping into a job, you’re embracing a future where we lead the game with the unmatched advantage in consumer intelligence foresight.  

Profile

The Senior Program Manager is a key role responsible for ensuring overall program success by facilitating effective communication and collaboration between senior clients and Quid, the vendor. The successful candidate will be a seasoned professional with a background in program management over large scale system integrations having complex data products. This role goes beyond the traditional Senior Program Manager responsibilities focusing on customer success while tangibly showing the client that their strategic goals are being met with proven ROI. The role will also work jointly with Quid executives to retain and grow the monetary value of recurring contracts. This is a unique opportunity to contribute to the strategic success of key accounts and shape the future trajectory of Quid's business.

Responsibilities

• Serve as the primary point of contact for selected strategic accounts, ensuring high-level client satisfaction and cultivating a long-term partnership.
• Interface directly with a senior client to ensure the successful fulfillment of objectives, moving beyond technical implementation to strategic business impact. Focusing on overall program success and management rather than individual project deliverables.
• Collaborate closely with the client to understand, predict and address business needs, enabling the launch of innovative solutions with a substantial return on investment, emphasizing fulfillment, execution, and strategic program success.
• Serve as the primary point of contact for our largest account, ensuring high-level client satisfaction and cultivating long-term partnerships.
• Develop and execute strategies for the growth and expansion of the account, leveraging Quid's capabilities to meet evolving client needs.
• Oversee the entire program lifecycle, as well as manage program resources, budgets, timelines deliverables and issues/blockers to meet client and company objectives.
• Translate business needs and data insights into actionable plans, ensuring alignment with Quid's capabilities and strategic goals.
• Drive revenue working hand-in-hand with an executive leader, to grow our most strategic accounts and provide ongoing management on the account including renewals and reaching upsell targets.
• Identify and translate business requirements into well-architected solutions proactively on behalf of the client.
• Translate complex, technical content and analysis through a strategic lens.
• Deliver insights to our clients, focusing on business architecture models and strategic solutions addressing their key business challenges.
• Maintain a visible and trusted presence, balancing onsite and remote engagement as necessary.
• Work collaboratively with various Quid functions, including Customer Success, Customer Experience, and Product teams.

Additional Responsibilities

• Fulfillment and execution-oriented approach.
• Focus on achieving program success that translates into tangible business outcomes.
• Direct, on-site interaction with senior clients for effective program management.
• Coordination with internal teams to ensure both client and vendor responsibilities are met.

Ideal Fit

• Client-Focused: Emphasize client satisfaction and business impact over technical expertise or sales focus.
• Present, Visible, and Trusted: Maintain a visible and trusted presence, balancing onsite and remote engagement as necessary.
• Upward Delegation: Capable of upward delegation, knowing when to involve Quid upper management for peer-to-peer relationships and political issue resolution.

Requirements

• Bachelor’s degree in a relevant field; advanced degree preferred.
• 10+ years of program management, consulting, or systems integrations experience in national and/or global Advisory/Consulting organizations
• Demonstrated success in managing large and strategic client accounts with a focus on growth, and collaboration, and building consensus with senior stakeholders.
• Strong analytical and interpersonal skills
• Demonstrated ability to address and manage conflicts effectively
• Strong analytical and problem-solving skills, with a keen understanding of business processes and technology integration.
• Familiarity with revenue growth strategies and demonstrated success in driving revenue for strategic accounts.
• Previous experience in insights solutions or similar areas is a plus.
• Strong client-focused mindset, emphasizing client satisfaction and business impact over technical expertise or sales focus.
• Demonstrated ability to maintain a visible and trusted presence, balancing onsite and remote engagement as necessary.
• Excellent communication and interpersonal skills, with the ability to engage and influence at the executive level.
• Ability to thrive in a dynamic and fast-paced environment, with a proactive and strategic mindset.
• Previous experience in a similar role within the technology or data solutions industry is highly desirable.

We are pleased to offer relocation support to assist with the associated costs, ensuring a smooth transition for our new team members.

Additionally, for roles requiring travel to and from Bentonville, AR Quid is prepared to accommodate necessary travel arrangements, recognizing the importance of fostering a flexible and supportive work environment. Our goal is to facilitate a seamless onboarding process, allowing our employees to focus on contributing their expertise to the success of our programs and client relationships.

Total Rewards!   

We want to make sure our employees feel valued and taken care of. Come join us and see for yourself!    

• 20 Days PTO  
• 12 Holidays  
• Summer Half-Day Fridays  
• Company provided equipment.  
• 401K with company match  
• FSA/HSA options  
• Paid Parental Leave & Reintegration Program  
• Employee Wellness Program for personal, financial, emotional, & legal support to help keep our team happy, healthy, and thriving.  
• Medical, Dental, Vision Coverage  
• 4 Week (1 Month) Sabbatical after five years   

Still Not Sure?  

We understand many candidates tend to only apply for jobs if they meet every single requirement listed. However, if you happen to be genuinely enthusiastic about this particular position and feel confident in your ability to excel at it, we strongly urge you to submit your application! You might just be the perfect fit for this role, or even another exciting opportunity within our company.  

Remote Work!  

Remote-first; We're thrilled to say that we've been passionate about remote work since day one! Being remote is simply who we are. At Quid, we're all about connecting with people from all corners of the globe. Our team is made up of individuals who are comfortable working remotely and collaborating with others across different time zones. We’re looking forward to future growth and expansion, however, certain legal restrictions dictate that we are only able to accept candidates who possess eligibility to work in the United States of America.   

ABOUT QUID 

Our product suite uses advanced artificial intelligence to process billions of indexed resources across all forms of structured and unstructured data, empowering brand, agency, and consulting services customers to make smart, data-drive decisions accurately, quickly, and efficiently.  

#LI-AP1